Contact

Last Updated: 02/11/2014

Office of Information Technology's IT Service Center

Phone: 303-735-4357 (5-HELP from an on-campus phone)

E-mail: help@colorado.edu

Location: first floor of the Technology Learning Center (just east of the UMC on 18th Street)

IT Service Center Computer Support

Computer support offers hardware diagnosis and repair, as well as software support and other technical services on a walk-in basis, such as configuration, installation, diagnostics, and troubleshooting. To view available times for walk-in computer support please visit the OIT Walk-In Computer Support Center web page.

IT Service Center General Support

General support offers assistance with OIT's services, including email and IdentiKey, Internet connectivity, telephone service, and technology-related questions.

IT Service Center Hours

Monday – Friday Saturday & Sunday
7:30 a.m. – 8:00 p.m. 12:00 noon – 6:00 p.m.

Walk-in facility

  • Fall and spring hours: Monday through Friday 8:00 a.m. – 5:00 p.m.
  • Summer hours: Monday through Friday 7:30 a.m. - 4:30 p.m.

Note: The IT Service Center is closed during regular campus holidays.

OIT Website Feedback

We'd like to hear from your about our website.

  • Every page of the OIT site has a feedback button on the far left side of the browser window. If you come across out dated information, typos, broken links, inaccuracies or if the information you read here is very helpful and you'd like to let us know, feel free to click that link.
  • For general comments and questions, please send an email message to oitfeedback@colorado.edu.

OIT Service Feedback

We'd like to hear from you about our services.

  • Whether you have an idea for a future service or a comment about an exisiting service, send an email message to oitfeedback@colorado.edu.

Report Abuse and Harassment

The Office of Information Technology (OIT) at the University of Colorado Boulder does not approve or support the sending of harassing email messages or unsolicited email by its users, and we will take appropriate action against our users if they commit these violations. Learn more about how to report abuse or harassment.

Report a Lab Problem

If a problem arises with a workstation or lab itself we wish to hear about the issue. For non-emergency issues please use OIT Lab Maintenance Request page to report a problem (learn more). Non-emergeny issues include but are not limited to:

  • Computer not turning on or not responding to user input
  • Software application not launching or quitting unexpectedly
  • Not being able to login to a computer
  • Problems with the lab printer including a printer in need of paper or toner

If a problem affects a whole lab in a way that makes the lab unusable or if the majority of computers in a lab are experiencing problems, call the IT Service Center. Make sure to provide your name and contact information and state that the problem is with an OIT computing lab and give the name of the building and room number.