All centrally provided IT services are assigned one of three service levels based on the service's criticality to the daily business functions of the campus. These Service Level Commitments include target availability, maintenance windows, incident response times and more.
These commitments are currently in a review process and we invite you to provide feedback by clicking the feedback link at the bottom of this page.
Service Level 1: characterized by meeting the Life/Safety classification needs
Service Level 2: characterized by meeting the Essential classification needs at a high standard
Service Level 3: characterized by meeting the Essential classification needs at a normal standard