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Career Services, use by employers - Spring 1998
In late spring 1998, an employer survey was mailed to the 900 recruiters
on the Career Services mailing list at the University of Colorado at Boulder.
The survey was designed and administered cooperatively by Career Services
and the Office of Data Analytics and included questions
about how recruiters perceive Career Services’ programs and customer service
quality, and how they regard the CU-Boulder students they encounter in
interviews and as employees. Ninety-nine surveys (11%) were returned, and
the results are presented in this report.
Employers indicated their satisfaction with two aspects of Career Services
at CU-Boulder: first, the services that Career Services provides to employer/recruiters,
and second, the quality of the students that these recruiters interview
and hire. Only 11% of employers who received surveys actually responded
to the survey; thus, it is important to interpret results with caution.
Ratings of Career Services as a provider of services to employers
I. Recruitment programs
II. Customer Service
The employment fairs sponsored by Career Services are well-regarded by
respondents. The internship fairs and career fairs were given some of the
highest satisfaction ratings.
On-campus interviews for both internship and career positions received
among the highest satisfaction ratings.
The lowest-rated programs are career vacancy announcements and resume referrals
for internships. Both of these services received more low than high satisfaction
ratings. These also are the least used programs among the nine services
rated by employers.
In general, the programs that are used the most by respondents are also
the programs with the highest satisfaction ratings.
Respondents tend to use programs geared toward career positions more than
they use internship recruiting services.
Respondents feel that CU-Boulder’s Career Services compares favorably to
Career Services at other schools; 79% of respondents rate CU-Boulder’s
Career Services about the same as or better than other schools’ programs.
"Limit the career
fair to only serious students so we don't have so many resumes from people
not wanting to work. Also a fair for only engineers would be great so I
don't have to constantly tell other majors we aren't interested."
Ratings of students recruited through Career Services:
Respondents are generally quite pleased with the quality of customer service
provided directly by Career Services. Handling of the employer’s initial
inquiry, follow-up assistance, accommodation on specific dates, and interactions
with Career Services staff were all rated highly by 92-97% of respondents.
The only customer-service aspect with an average rating below 3 ("satisfied")
is on-campus parking.
"We receive notifications
regarding events and services much better than other schools we work with."
"(1) Parking meters
often broken. (2) Difficulty in getting dates as some employers are allowed
to reserve several rooms for several days, effectively blocking out certain
I. Overall ratings
II. Ratings by particular college or major
Respondents are positive about CU-Boulder interviewees, giving students
above-average ratings on all skill domains about which they were asked.
In particular, respondents agree that CU-Boulder interviewees have good
self-presentation and interpersonal skills, but relatively poorer ability
to analyze real-world problems and knowledge of the interviewers’ organizations.
"We have always
been pleased with the students that we hire. They are always in the top
of their group performance-wise. Several have turned into managers - for
this reason we always go back to CU."
"I find more CU
students want to be paid more and work less."
For more information
On average, Engineering and Business majors are rated favorably, and ratings
for these two groups are quite similar.
In all cases, CU-Boulder students are judged at least as good as, if not
better than, interviewees and new hires from other schools.
Those respondents who evaluate only Engineering students tend to rate the
following skills most highly: computer skills, listening skills, math and
quantitative skills, and research skills.
Those respondents who evaluate only Business students tend to rate the
following skills most highly: self-presentation, interpersonal skills,
flexibility, and leadership.
"Your I.S. degree
has become worthless in the field. Please re-evaluate what these students
must do/learn and make them of some use either to business or computer
industry. Currently, they don’t know either one at all."
"On one or two
occasions, we interviewed students who were mismatches, e.g., hardware
interest versus our software needs. Part of this was our fault for not
reviewing resume thoroughly. In general, CU engineering and computer science
are of excellent quality."
To receive a copy of the report, or details on any of the feedback provided
by respondents, contact Michael Deragisch at Career
Services, (303) 492-4123, or by e-mail at Michael.Deragisch@Colorado.edu