When a customer had a technical question about his answering machine, he used the Internet to find the manufacturer's contact information. Yahoo offered him access to the companys site, but when he clicked on that choice, he found himself at a sex site.
The customer called the manufacturer to report the Internet problem, and the representative chuckled. They had known about the mix-up for a week.
Amusing? Not when you think of the potential impact on the manufacturer's image, according to CU-Boulder marketing Professor Tom Duncan.