News from OPI: New overview of Business/Service Performance Excellence model available

November 13, 2013

In response to campus interest, the Office for Performance Improvement (OPI) has produced a new overview and one-hour video to describe the structure and purpose of the Business/Service Performance Excellence (BPE/SPE) model as implemented at the University of Colorado Boulder. Available to CU-Boulder faculty and staff via the OPI website, the video describes the structure and purpose of the BPE/SPE model, and provides an illustration of the results that may be achieved through its implementation.

Business Performance Excellence (BPE) is achieved when an organization is generating the maximum level of profit possible; given the human, financial, capital, and other resources it possesses. Service Performance Excellence (SPE) is achieved when an organization is generating the maximum level of value possible; given the human, financial, capital, and other resources it possesses.

Since Aug. 1, 2013, OPI has been engaged with a number of administrative units at CU-Boulder, assisting in the execution of a model for Business/Service Performance Excellence (BPE/SPE). The OPI website provides forms which can be completed by administrative personnel who wish to request assistance from the OPI for implementation of this model, or for assistance on short-term projects.

Units currently engaged in developing the first phase of this model, Strategic Planning and Policy Deployment (Hoshin Planning), include:

  • Alumni Association
  • Athletics Department
  • Bursar’s Office
  • Human Resources Department
  • Office of Information Technology
  • Division of Student Affairs

Many of the CU employees currently registered in EMEN 5040 and 5080, part of the new Leadership and Management Certificate at CU-Boulder, are currently using the principles of the model in order to implement improvements in their own units or on campus-wide initiatives. These employees originate in a wide range of academic and administrative units:

  • Academic Advising Center
  • Arts & Science
  • Astrophysical & Planetary Sciences
  • Athletics
  • Bursar's Office
  • Center for Integrated Plasma Studies
  • Civil Engineering Department
  • Counseling and Psychological Services
  • Department of Electrical, Computer, and Energy Engineering
  • Department of Political Science
  • Dining Services
  • Facilities Management
  • Graduate School
  • Human Resources
  • IRB
  • Norlin Library
  • Office of Cash Management
  • Office of Contracts & Grants
  • Office of Diversity, Equity, and Community Engagement
  • Office of International Education
  • OIT
  • Police Department
  • RASEI
  • UMC
  • Wardenburg Health Center

Learn more about the Office of Performance Improvement at their website, and explore the ways academic and nonacademic units across campus can be equipped with the tools, methods and resources necessary to develop process innovations that will improve quality and performance.

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