Campus reports 84% satisfaction with OIT services

October 2, 2013

During the spring 2013 semester, the Office of Information Technology (OIT) distributed a campus-wide survey designed to identify client satisfaction levels and areas of improvement for OIT-provided services. The results of this survey are available for your review in the Summary of the Results & Highlights of Findings from the 2013 Annual Proactive Survey report located on the OIT website.

Some highlights of the findings from the 2013 Annual Proactive Survey include:

  • 3629 members of the CU-Boulder community responded to the survey (nearly half of those sent a survey)
  • 84.4% of respondents reported being “satisfied,” “very satisfied,” or “extremely satisfied”
  • 6.4% of respondents reported being “dissatisfied,” “very dissatisfied,” or “extremely dissatisfied”
  • The remaining 9.2% reported being “neither satisfied nor dissatisfied”

The survey findings, which are available for your review in the Summary of the Results & Highlights of Findings from the 2013 Annual Proactive Survey report, are being used to generate strategic plans throughout OIT that will further OIT’s goal of a minimum of 90% satisfaction among its key clients and constituencies within three years.

If you have any questions regarding the survey or its findings, please contact Larry Levine at Larry.Levine@colorado.edu or 303-492-1799. For more information on the Office of Information Technology (OIT), visit www.colorado.edu/oit.

 

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