Tier 3—Centralized, Dedicated and Dispatched Support

Overview

Tier 3, Dedicated/Dispatched Support, is comprised of the IT Service Center, Desktop Support, ETFS, PC Maintenance, and the DACTs. Tier 3 serves as a one-start contact point for all IT services, including telephony, computing, and media services..

Programs, Parternships, and Services

• IT Service Center (FrontLine)
• Desktop Support (BugBusters)
• PC Maintenance
• Distributed Academic Technology Coordinators (DATC)
• Educational Technology Facilities Support (ETFS)
• Instructional Technology Support Services (ITSS)
• Contract Service Centers
  • Regent Hall Support (CVCN)

Tier 3 is also the management locus of the Boulder Campus' Educational Technology Support Model. This model identifies the four key IT Support elements that ever school and college should make sure are being provided to their Faculty, and the service offerings of ITS that speak to each.