Office of Information Technology

Tier 2 Computing Support Representative (CSR) Certified Partner Training

Certified Partner Training

If a Computer Support Representative (CSR) decides to go through additional training on top of that required for the Certified Associate role, they can become a Certified Partner. The main perk to becoming a Certified Partner is access to Supportworks. Supportworks is the workflow tool that ITS uses to track cases and work being done on those cases. With access to this tool, A Certified Partner can launch a case directly into the ITS workflow system, completely bypassing the IT Service Center. This is possible because after the more extensive training, Certified Partners can not only tell when a computer or network is or is not working correctly, they can perform the first level of troubleshooting themselves.

ITS Sponsored Classroom Training

All required training for the Certified Associate role must be completed prior to the Certified Partner training in order to receive Partner Certification. Register through www.colorado.edu/its/supptrain.

• Supportworks Training

TIER 2 CERTIFIED PARTNER TRACK

• Tier 2 Certification Guide 2011 (PDF)

For questions regarding certification, please contact LeCarla Gilmere, help@colorado.edu.