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Tier 2 Computing Support Representative (CSR) Resource Center



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Tier 2 CSR Resource Center
Program Overview
Announcements and News
Certification Requirements
Poll Results
Tier 2 (CSR) Directory

Learn More
On the ITS site
  IT Support Community
  Skill Soft Computer Based Training
  Classroom Training Modules
  Windows 2003 Server - Basic Security (PDF download)
  Windows XP Professional - Basic Security (PDF download)


The Tier 2 CSR program is managed by ITS Tier 2 Manager, LeCarla Gilmere. For a program overview and for contact information visit the Program Overview page.

ITS Quick Click Resources for Tier 2 CSRs

Vendor Operating System Support

Virus Information

Additional Resources

  • Cnet.com
    Many forums you can search for troubleshooting tips.
  • Microsoft TechNet
    Troubleshooting info for Microsoft applications.
  • United States Computer Emergency Readiness Team
    Established in 2003 to protect the nation's Internet infrastructure, US-CERT coordinates defense against and responses to cyber attacks across the nation.
  • Whatis.com
    Keep hearing terms, but don't know what they mean? This site will tell you in English.

Exchange 2007 Project Update Presentation - September 16, 2010

ITS presented a project update to the departmental Computer Support Representatives (CSRs) about the Exchange 2007 service and the migration process for CULink customers.

Getting Help
LeCarla Gilmere
303-735-4357 (5-HELP from on-campus)

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Last reviewed: March 15, 2011

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