Tier 2 Computing Support Representative (CSR) Resource Center

ITS Quick Click Resources for Tier 2 CSRs

• CUantivirus
• CULearn
  E-mail
• Faculty Computer Purchase Program
• Hardware and Software-How to Buy
• Hardware and Software-Supported
• Help Documents
• HIPPO (Network/IP Print outs)
• Host-based Intrusion Detection Software (HIDS)
  
• ISOs for CUAntvirus
• Managed Services & Consulting (Red Hat & SuSE Linux, Windows Support, Backup Support, Exchange Email)
• News and Security Updates
• PC Maintenance
• Policies and Guidelines
• Private Data Search Software (Spider, SENF)
• Purchasing Department
• Security Homepage
• Site Licensing
  
• Software Downloads
• Spyware Information
• Supportworks Workflow Tool
• Third Party Site Licenses
• WebCal
• Windows 2003 Server - Basic Security (PDF download)
• Windows XP Professional - Basic Security (PDF download)
• Wireless
• Zero - Network Tools & Statistics

Vendor Operating System Support

• Apple product support
  • www.apple.com/support
• Microsoft Product Support
  • support.microsoft.com
• Sun product support
  • www.sun.com/service/support

Virus Information

• CUantivirus
  • www.colorado.edu/its/security/antivirus
• McAfee Anti-Virus
  • http://us.mcafee.com/virusInfo/default.asp
• Symantec (Norton Anti-Virus)
  • http://securityresponse.symantec.com

Additional Resources

• Cnet.com
  Many forums you can search for troubleshooting tips.
  • www.cnet.com/
    
• Microsoft TechNet
  Troubleshooting info for Microsoft applications.
  • www.microsoft.com/technet
    
• United States Computer Emergency Readiness Team
  Established in 2003 to protect the nation's Internet infrastructure, US-CERT coordinates defense against and responses to cyber attacks across the nation.
  • www.us-cert.gov/
    
• Whatis.com
  Keep hearing terms, but don't know what they mean? This site will tell you in English.
  • www.whatis.com
    

Getting Help
LeCarla Gilmere
Tier2@colorado.edu
(303) 735-2036