|The Tier 2 CSR program is managed by ITS Tier 2
Manager, LeCarla Gilmere. For a program overview and for contact information
visit the Program Overview page.
ITS Quick Click Resources for Tier 2 CSRs
Vendor Operating System Support
- Apple product support
- Microsoft Product Support
- Sun product support
- McAfee Anti-Virus
- Symantec (Norton Anti-Virus)
Many forums you can search for troubleshooting tips.
- Microsoft TechNet
Troubleshooting info for Microsoft applications.
- United States Computer Emergency Readiness Team
Established in 2003 to protect the nation's Internet infrastructure, US-CERT coordinates defense against and responses to cyber attacks across the nation.
Keep hearing terms, but don't know what they mean? This site will tell you in English.
Exchange 2007 Project Update Presentation - September 16, 2010
ITS presented a project update to the departmental Computer Support Representatives (CSRs) about the Exchange 2007 service and the migration process for CULink customers.
303-735-4357 (5-HELP from on-campus)