Tier 2 Computing Support Representative (CSR) Associate Certification

Certified Associates Training

After going through some classroom and online training, a Computing Support Representative (CSR) can become a Certified Associate. Certified Associates are expected to understand the difference between a computer or network that is working correctly and those that are not working correctly. Certified Associates call the IT Service Center at 303-735-HELP (5-4357 from an on-campus phone) and will be recognized by the IT Service Center agent as Certified Associates, thus bypassing some initial questions.

ITS Sponsored Classroom Training

Register through www.colorado.edu/its/supptrain/

1. ITS Orientation (a prerequisite to the following two classes)
2. IT Customer Support Training
3. IT Basics

TIER 2 CSR CERTIFIED ASSOCIATE TRACK

• Tier 2 Certification Guide 2007-08 (PDF)

For questions regarding Certification, please contact LeCarla Gilmere, Tier2@colorado.edu.