ITS Support — Desktop Support (BugBusters)

What ITS customers can expect when scheduling a Desktop Support (BugBuster) appointment

Note: Desktop Support appointments are only available to faculty and staff at locations on the University of Colorado campus.

If you are having a problem with your computer that requires a Desktop Support (BugBuster) appointment, call 5-HELP (303-735-4357). To ensure an appointment is scheduled as quickly as possible, please call between 8 a.m. and 5 p.m. Monday -Friday. If you call between 5 p.m. and 7 p.m., we will gather your information, and someone will contact you within the first 4 business hours of the following day to schedule an appointment with you.

Information you will need to provide:
(If you are unsure, the 5-HELP staff will assist you in gathering this information.)

• Type of Hardware information:
  • Mac or PC, desktop or laptop
  • Processor speed
• Operating System
• Symptoms of the problem
• The college, school, or administrative department you work for

If it is determined that your network jack needs to be checked, you will need to provide the jack number. This is written on the physical jack on the wall. (XXX-X-X)

Appointments:

• If you are not given a specific appointment time and date at the time of your call, someone will contact you within 4 business hours to do so.
• The waiting period for an appointment can be dependent on the time of year and campus-wide initiatives and security issues. You will be given the next available appointment.
• In most cases you will need to be present at the appointment. The length of time for an appointment depends on the request or problem, and its severity. You will be given an estimate of the time period when your appointment is scheduled. If you are not present at the appointment, you can expect a card to be left stating what was done, and any additional information you might need.

You will be given a Supportworks Call Number. Please keep a record of it, as you will need to refer to it when inquiring about your case.

Get Help

IT Service Center
303-735-HELP (303-735-4357)
help@colorado.edu