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CUantivirus Frequently Asked Questions
This FAQ is broken down into four sections:
General CUantivirus (eTrust) questions
and answers
1. Who can download the eTrust software?
Only CU-Boulder affiliates can download and use this software.You may
need your CU
Login Name and IdentiKey password to download the software.
2. What operating systems can I install CUantivirus (eTrust) on?
You may install CUantivirus (eTrust) on Windows 2000, Windows XP, Windows Vista, MacOS
X, Linux, and Solaris 8.
3. How do I download and install the software?
Go to the Software Downloads section on www.colorado.edu/its/security/antivirus.
Click on the link that is appropriate for you operating system. The
page that will open will have the software you can download along with
instructions on installing the software.
4. I keep hearing about CUantivirus and eTrust, what is the relationship
between the two?
CUantivirus is the branded name for CU-Boulder's antivirus
program. eTrust is the antivirus application that CUantivirus
uses. It is made by Computer Associates.
5. Why do I need to uninstall my old antivirus software?
Running a second antivirus program can cause conflicts with eTrust
and can in some cases cause your computer to crash.
6. Do I have to use CUantivirus (eTrust)?
No. However, CUantivirus (eTrust) is provided to you at no cost. If
you wish to purchase an antivirus program instead of using the one provided
to the campus, you may.
7. Why does eTrust make my computer run slow?
Some systems contain files that corrupt the eTrust installation. Often
if you uninstall and reinstall the program, eTrust will run correctly.
8. How do I disable the realtime monitor?
It is not advised that you ever disable the realtime monitor. The real-time
monitor is your primary defense for stopping a virus before it can harm
your computer. If you need to disable the realtime monitor, click
here for more information.
9. How often should I update the CUantivirus software?
CUantivirus automatically checks for antivirus engine updates when
virus definitions are updated. If a new installation of the CUantivirus
software is required, ITS will notify campus via an administrative E-Memo
when a new installation package is available.
10. How often should I perform a manual scan of my computer?
By default, virus definition files are being updated daily, and the
real-time scanner running at all times. If you have not changed these
settings, you should only need to perform a manual scan once you have
installed the CUantivirus software to verify that your system is virus-free.
After the first scan, the real-time monitor should be examining all
files that enter your computer, and innoculate or rename infected files.
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Windows questions and answers
1. I forgot to uninstall my old antivirus program and now my Windows
OS shows a blue screen when it boots. What can I do?
Please call the IT Service Center for assistance at 303-735-HELP (5-4357
from an on-campus phone).
2. Can I use CUantivirus eTrust on my Windows 95/98/ME operating system?
No. Windows 95/98/ME are no longer supported operating systems and
CUantivirus (eTrust) will not install on them.
3. Can I use CUantivirus eTrust on my Windows Vista operating system?
Yes. The latest version of CUantivirus is compatible with Windows Vista. Click here to download and install it.
4. My realtime monitor found a virus! What should I do?
If the realtime monitor has found a virus, it has most likely cured
the infected file or quarantined the file. You can visit the Daily
Use Tips page for more information.
5. I would like to perform a manual scan of my hard drive. How do I do
this?
Instructions for performing manual scans can be found in the Daily
Use Tips page.
6. How do I know if realtime monitoring is working on my Windows OS?
You should be able to see the eTrust Icon in the Windows System Tray.
For more information on this please see the Daily
Use Tips page.
7. How do I setup a weekly or monthly scan of my Windows OS?
Instructions for doing this are found on the Daily
Use Tips page.
8. How do I uninstall CUantivirus for Windows?
Use the Add/Remove programs Control Panel to remove "CUantivirus"
or "CA eTrust Antivirus by CU Boulder".
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Macintosh questions and answers
1. How do I uninstall CUantivirus?
If for any reason you would like to uninstall CUantivirus, click
here for instructions.
2. How do I update the virus scanner definitions?
Updating scanner definitions is a very important part of keeping your
computer safe from viruses and worms. This process will keep your scanner
up-to-date, so it will be able to detect the most recent virus or worm.
To learn how to do this, click
here.
3. How do I add folders to My Folders, for scanning?
With CUantivirus, you can configure the software to scan folders and
files that you specify. To scan only specific folders and not your entire
computer, you will have to add each folder to a section called My
Folders. To learn how, click
here.
4. How do I select files and folders within My Folders to scan?
To select a specific folder or set of folders to scan from My Folders,
click here.
5. How do I start scanning my files and folders?
To learn how to start scanning for viruses and worms, click
here.
6. How does CUantivirus (eTrust) handle a virus or infected file when
it finds one?
CUantivirus (eTrust) will try to cure the infected file, if that doesn't
work than it will rename the file by putting an .avb extension on the
file name. At the end of the scan you will be able to see which files
were affected by issuing a status report. For more information on this,
click
here.
7. How do I see what CUantivirus (eTrust) is doing and what files are
infected?
You can see what CUantivirus (eTrust) is doing and what files are infected
by checking out the logs. To learn how to do this, click
here.
8. What is the difference between the InoculateIT or Vet?
There is no difference except the way it pulls down its virus defintions.
The default configuration for OS X is InoculateIT. You can change this
by going to Scanner, clicking on Local Scanner
options, then selecting InoculateIT or Vet
from the detection section.
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Linux/Solaris questions and answers
1. How do you access the management console?
The management console requires a web server. If the web server is
functioning connect to http://localhost/INO to load the console.
2. Why would I run CUantivirus on Linux or Solaris?
Worms have targeted UNIX based systems in the past and CUantivirus
will provide additional protection from these attacks. Additionally,
many UNIX based systems provide file services to Windows clients via
the Samba server. CUantivirus (eTrust) will help protect other users
by detecting infected files which may be stored by Windows clients.
3. Will the CUantivirus (eTrust) client protect Solaris or Linux email
servers?
The CUantivirus client does not interface with sendmail (the common
UNIX mail transfer agent). Computer Associates does provide a linux
gateway product which will interface with sendmail but is not supported
by ITS at this time.
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Contact Information
Campus IT Security Office
(303) 735-HELP
security@colorado.edu |
