THE FOLLOWING SHOULD BE READ AND AGREED UPON BEFORE ANY RESTORATION REQUEST IS MADE.

Information Technology Services provides a file and WebCal restoration service for users of ITS systems. The intent of this service is to provide users with a way to retrieve files or directories that may have been accidentally removed or overwritten. This service is not available for CULink accounts, or migrated buffmail.colorado.edu and mail.colorado.edu accounts.

The fee for file restoration service will be $38.00 to be paid before each restoration is attempted. This fee is non-refundable and applies to each attempt. These charges must be paid with an IN or by check. Only the owner of the files may request a restoration. Files cannot be restored that are older than four days.

Please note that there are circumstances which may make it impossible for ITS to restore particular files. ITS does not guarantee the restoration of files.

File restorations will be performed by Enterprise Services and Infrastructure staff as their work schedule permits. File restoration will be a low priority assignment; therefore, it will not be possible to provide a guaranteed turnaround time on restoration requests.

If incorrect information is provided, causing failure of the file restore attempt, it will be necessary for the user to make another formal restoration request and pay another $38 fee before a subsequent attempt is made.

A restore attempt will give a snapshot of a specific day and time or a copy of a calendar, current up to a specific day and time. If you are not sure of dates/times or if you want snapshots of various dates, each date is an attempt and costs $38.

NOTE on e-mail restores: On spot, ucsu, ucsub, and rintintin, your inbox and your mail folders are in different locations. This means that, if you need both restored, you will pay for two restores ($76) because it takes two attempts.

You must make your payment before the restore is attempted at the IT Service Center located on the first floor of the Telecommunication Center (two buildings east of the UMC).

Users are cautioned to inspect the state of their files carefully before requesting a file restoration.

I agree with all the above statements and wish to proceed with the file restore.