ITS's Microsoft Exchange Services
online resources for exchange services
 

Frequently Asked Questions

• General
• Mail
• Calendar

General

Who can request Exchange service? CU-Boulder faculty and staff members.

How much does the Exchange service cost? The service costs $6 per mailbox, per month for 500MB of storage space (quota). Additional storage space is available for an additional $3 per mailbox, per month for each extra 500MB up to 2GB. Exchange service is billed per month to a UCB speedtype.

How do I request an Exchange account? Call the IT Service Center at 303-735-HELP or send an e-mail to help@colorado.edu to begin the account request process.

Which e-mail and calendar programs work with ITS’ Exchange service? Outlook 2003, Outlook 2007, and Entourage 2004 are fully supported. Apple Mail and Thunderbird are compatible with e-mail only.  Apple iCal, Mozilla Sunbird, and Google Calendar are not supported.

How can I access my Exchange e-mail and calendar when I am away from my computer? You can access your Exchange service using Outlook Web Access at the following web page: http://exchange.colorado.edu.   For a short tutorial, visit www.colorado.edu/its/docs/email/exchange/owa.

I tried logging into my Exchange account with my IdentiKey, but it says I have the wrong password. My IdentiKey is correct, so why can’t I log in? If you have not done so before, you may need to synchronize your IdentiKey password with the Active Directory (AD); by default AD passwords are randomized. Go to https://adsync.colorado.edu and enter your CU Login Name and IdentiKey password. This tool is called ADSync. Remember! Every time you change your IdentiKey password, you will need to synchronize it with the Active Directory at https://adsync.colorado.edu.

I just completed ADSync – how long will it take until I can login? Synchornization should happen shortly. Normally It will take one to two minutes, and at most five minutes, barring network congestion.

E-Mail

How do I move my existing e-mail to Exchange?
After your Exchange account is setup you can manually drag-and-drop your e-mail messages and folders from your old e-mail service to Exchange.  Instructions are available at: www.colorado.edu/its/docs/email/exchange/programs/

Calendar

Does the Exchange calendar “talk” to CULink Calendar or WebCal? Due to a lack of existing calendar standards, a meeting invitation sent from an Exchange user to a CULink calendar or WebCal user will not appear on that user's calendar (and vice versa).  The user may manually add, modify, or remove the event to their respective calendar.

Can students or non-Exchange users view my calendar? No, other people need to have an Exchange account of their own to view your calendar.  You will also need to grant others permission to view your calendar.

Can I have multiple calendars? You can create multiple person calendars or multiple group calendars.  You may also have resource calendars to schedule rooms.

How do I request a resource calendar?
Please contact the IT Service Center at 303-735-HELP or e-mail help@colorado.edu with your request.