Reporting Spam

Reporting a False Negative

To report a false negative (mail not being marked as Potential-SPAM when it should have been) you can send that message as an attatchment (RFC-822 MIME encoded) to spam@colorado.edu.

If you do not know how to send a message as an attatchment follow the directions below for your mail client. Please note that the mis-identified message must be attached to the email that you send – we cannot accept “forwarded” messages.

Reporting a False Positive

To report a false positive (mail marked Potential-SPAM when it is legitimate), please send the message to falsespam@colorado.edu as an attachment. Note that these messages will be seen by University of Colorado employees as well as by employees of IronPort Systems (a subsidiary of Cisco). By sending these messages, you are acknowledging that they do not contain personal, financial, or otherwise private information.

If you do not know how to send a message as an attatchment follow the directions below for your mail client. Please note that the mis-identified message must be attached to the email that you send – we cannot accept “forwarded” messages.

How to Send a Message as an Attatchment

Microsoft Outlook 2003

1. Click on the e-mail you want to forward
2. Hold down your SHIFT key on your keyboard, and click on the next e-mail after it.
3. Click the Forward button
4. When the Compose window pops up, click on the e-mail attachment you don't want to forward, and press your delete keyboard button to remove it.

Microsoft Outlook 2007

1. Click on the e-mail you want to forward
2. From the Actions menu, select Forward as Attachment

Outlook Express/Windows Live Mail

1. Highlight the message in its mailbox.
2. Select Message Forward as Attachment

Entourage (All versions)

1. Right-click the message to submit
2. Choose Forward As Attachment.

Apple Mail.app

1. Click on the e-mail you want to forward
2. Select File Save As, Format - Raw Message Source
3. Create a new message
4. Attach raw source file(s) to the new message

Mozilla Thunderbird

1. Click on the e-mail you want to forward
2. Select Message, then Forward As, and then select Attachment

CULink Web Client

1. Click on the e-mail you want to forward
2. On the toolbar menu, select the Forward option

PINE

1. Open PINE
2. Configure PINE to display full headers if you have not already done so
   1. M (Main Menu)
   2. S (Setup) Choose a setup task from the menu below:
   3. C (Configure)
   4. Scroll down to Advanced Command Preferences, and press X to set enable-full-header-cmd.
3. After checking enable-full-header-cmd Forward a message an attachment as follows:
4. Select the message
5. Press Enter to read it
6. Press the H key to display full headers
7. Press the F key
8. Type yes to forward as attachment

Getting Help
IT Service Center
303-735-4357 (5-HELP from an on-campus phone)
help@colorado.edu