Help Files

Where help is available, you will see a ? next to the line. Click on the ? and a box will pop up with help information.

Along the left hand side of your window is a list of options.

• Click on WebMail Help.
• A web page will come up with help topics in the left hand frame.
• Click on the topic you are seeking help for. The information will be displayed in the right hand frame.

Unread Messages

An envelope icon will appear on the left side of the header line. Unread messages are also shaded.

If new messages arrive while you are in a WebMail session, a box will pop up notifying you. However, before the messages will appear in your INBOX, you must click on the house icon next to INBOX

Create Folders

Along the left hand side of your window is a list of options.

• Click on folder management.
• Under the category Create a new folder, in the window labeled Folder name, type the name of the new folder you wish to create.
• Important: Click on the check mark on the far right to finish creating the folder.

Moving Messages to Folders

Click on the box to the far left of each message you wish to move.

• In the top right corner is a drop down menu.
• Select the folder you wish to move the message(s) to, then click on move.
• Click on expunge to remove the message(s) from the INBOX.

Why Should I move messages to Folders?

For two reasons:

• First, it will be easier to manage your messages if you move them into folders of related messages.
• Second, the larger your INBOX the slower it will open and the heavier the load it puts on our mail servers.

Message Filters

Sorry, there is no way to create message filters in WebMail. However, moving messages into folders will have the same effect.

Create A Signature

Along the left hand side of your window is a list of options.

• Click on preferences.
• The top box is labeled Edit your signature. Type in the information you want to appear at the end of each message you send out. Keep it brief.
• When you bring up a compose window, the signature will automatically appear in the body section. If you decided not to use it, simple highlight and delete it.

Put Your Name on the From Line

Along the left hand side of your window is a list of options. Click on preferences.

• The second box is labeled Edit your full name. Type in exactly how you want your name to appear on outgoing messages.

Find Earlier Messages

Centered at the top of your WebMail window is a small window labeled n of n (example: 1 of 7).

• By clicking on the single arrow on either side of the small window, you can advance or go backwards one screenful.
• Click on the double arrow on either side of the window to get to the first screen or to the last screen.

Download Attachments

Bring up the message that has the attachment.

• Click on the disk icon to the right of the attachment name.
• Click on Save File.
• Move to the folder where you want to store the attachment. Be sure the file name is correct.
• Click on save.
• Important:Please do download and delete attachments immediately. Otherwise you will run out of disk space and won't be able to receive any messages at all.

View Attachments

Some attachments can be viewed in WebMail.

• For example; JPEG and GIF image files are easily viewed by double clicking on the file name.
• Other non-text files, such as Microsoft Word documents, must be downloaded to your own computer before they can be viewed.

Using or Moving Pine Addressbook to WebMail

To convert your Pine address book into your WebMail account, use GO Webmail at http://www.colorado.edu/its/go/ Note that only simple address books can be moved. If you have a list of addresses in your address book (such as "bill@hotmail.com, gates@microsoft.com"), that entry won't be moved. Only single addresses will be created in the WebMail address book. You will be informed of any address book entries that are not moved.

Foreign Characters/Encoding/Charset

The following steps are written for IE 5.0 or higher which we recommend using for viewing and composing messages encoded with foreign characters.

• Viewing a message encoded with foreign characters such as Traditional Chinese (BIG5), Japanese (Shift-JIS), unicode, etc...
  • Unless the message is encoded "unicode," you must first have the appropriate Language Pack installed on your system.
  • To determine how the message is encoded, open it, then click on the Message Source and look for something like: Charset="Big5"
    Note: This is not always accurate, however. It is possible that the charset is equal to one value while being encoded as another.
  • Next, open the message and right-click in the frame that contains the characters. When the menu pops up, select encoding. Then select the appropriate character set, like Big5 for example.
    Important: Do not select encoding from the main menu, since this will not work. You must be in the frame of the message when selecting the encoding type.
    Note: WebMail does have problems with certain types of double-byte characters. A user may notice missing characters and/or mangled text in a mail message. This has been seen with both Japanese JIS and Latin, however it could be an issue with other types of encoding as well with the exception of Unicode. If you experience this problem, click on "Message Source", the message will open up in a new window, then choose the appropriate type of encoding under the "view" menu.
• Composing a message with foreign characters:
  Note: Your operating system must have some type of character input software installed, such as Microsoft's IME (input method editor), in order to input these special characters.
  • In WebMail, open up a compose window, and in the compose frame, right-click, select encoding. Then select the appropriate character set that you want to encode the message in. For example Big5, unicode, Shift-JIS, etc.
  • Now you can compose your message using the special characters. When finished, press Send Message.

Sending Attachments

Along the left hand side of your window is a list of options.

• Click on Compose.
• Enter the email address and the subject and any message you may want to include with the attachment.
• Click on the Browse button next to the attachment line.
• In the browse window, move to the folder where the attachement file is.
• Click on the file you want to attach to your email message.
• Click on Open
• Move back to your Compose window and click on the Attach button.
• Click on the Send Message button.

Create Address Book

• Automatically.
  • Bring up a message from someone you want to add to your address book.
  • Click on the tiny book icon to the right of the person's address.
  • A small window will pop up asking if you want to put this person in your address book.
  • Be sure all three fields are filled in, then click on Add to Address Book.

• Manually.

  Along the left hand side of your window is a list of options.

  • Click on Address Book. In the Address Book window, enter:
    • On the Address line, enter the email address.
    • On the Nickname line, enter the short name you will enter for this contact.
    • On the Fullname line, enter the actual name of the contact.
    • You MUST enter the information requested on all three lines for the contact record to be complete.
    • Click on Add Contact

Compose/Create a Message

Along the left hand side of your window is a list of options.

• Click on Compose.
  • Enter the email address of the person you are sending the message to
  • Enter a subject for your message.
  • Enter the body of your message.
  • Click on Send Message to send the message.
• If a compose window does not come up:
  • In Netscape, go to edit and preferences.
  • Click on Advanced. Make sure there is a check mark next to Enable JavaScript

Check Your Disk Quota

Along the left hand side of your window is a list of options.

• Click on Check Disk Quota
  • Enter your username.
  • Enter your password.
  • Click on the host system you wish to check quota for. The default is mail, which is your WebMail host.
  • Close the window.

Getting New Messages

If new messages arrive while you are in a WebMail session, a box will pop up notifying you. However, before the messages will appear in your INBOX, you must click on the check mark next to INBOX

Delete/Expunge Messages

Please delete messages you have read and don't need.

• You can archive messages by moving them into folders. Please don't leave them in your INBOX.
• To delete messages, you must complete 3 steps:
  1. Click on the box on the far left of each message to be deleted.
  2. When you have selected all the messages you want to delete, click on delete on the left of the screen (either at the top or at the bottom of your screen). This will put a line through the item, as well as a putting trash can to the left of the message date.
  3. The messages are not deleted until you also Empty Trash (Expunge) on the far right of the screen (either at the top or at the bottom of your screen)

Create Distribution Lists

In this version of the software it isn't possible to create a distribution list. As soon as the new version is available, we will install it and post instructions on how to create your lists.

Sending to Multiple recipients

To send a message to more than one recipient:

• Click on compose
• On the address line, enter the email address of the first person you want to send the message to.
• Enter a , (comma).
• Enter the email address of the next person.
• Enter a , (comma).
• Enter the next address.
• Continue in this way until you have entered all the addresses.
• You don't need a comma at the end of your list.