IT Service Center-Supported Hardware and Software: 2008-2009

Effective: July 1, 2008 - June 30 2009

If you are looking for ITS's recommended hardware and software for purchasing a new computer, click here. If you plan on bringing an existing computer to CU-Boulder, please consult the list below:

This list of software and hardware (below) is used by IT Service Center personnel to guide their responses to support requests.* The standards preserve and maximize the usability and supportability of the hardware and software that is already widely used on campus, while enabling ITS to provide users with quality, cost-effective service. The standards are not mandatory. However, adhering to them will ensure that customers have a known source of support at the IT Service Center, and will improve interoperability of various hardware platforms and software versions, to the extent that other campus users also adhere to the standards.

This list is intended to be a "living" list; it will be under review continuously. Comments are always welcome; contact Herb.Wilson@Colorado.EDU.

More . . . about how and why these standards were established.

* Additional Notes:

• Hardware manufactured by unknown vendors will be judged on a case-by case basis for supportability.
• Service Center personnel will not open the case on any laptop to install peripherals or memory due to warranty restrictions, however, you may be referred to PC Maintenance (ITS's on-campus Apple and Dell Warranty facility) or another vendor to have these services performed at your expense.
• ITS will not support any prereleases of software (i.e., no alpha or beta releases).
• The list of supported software may increase during the course of a single academic year, but no applications will be phased out mid-year.
• If a vendor drops support for software, ITS will continue to support that product with an upgrade option that may incurred a cost to the end user.
• ITS core experts still support all software offered by Site Licensing that does not appear on this list. Check our list of site licensed software.

Hardware

The specifications below detail the minimum hardware requirements to receive support from the IT Service Center, Desktop Support (BugBusters), and PC Maintenance:

• PC Hardware
  • PC Desktop:
    • Intel Pentium 4 3.0 GHz or newer
    • Intel Celeron D 2.4 GHz or newer
  • PC Laptop:
    • Mobile Intel Pentium 4 1.2 GHz or newer
    • Intel Celeron M 1.4 GHz or newer
  • Both: 512 MB of RAM
    
• Mac Hardware
  • Mac Desktop
    • 1.6 GHz or Faster G5 Tower and iMac or newer
  • Mac Laptop
    • 1.0 GHz G4 iBook or newer (laptop)
  • Both: 512 MB of RAM

Software

The specifications below detail the minimum software version that is required to receive support from the IT Service Center, Desktop Support (BugBusters), and PC Maintenance:

Type of Software

Smartphones

The specifications below detail smartphone operating system requirements to receive support. Support includes the configuration of Microsoft Exchange, CULink, and UCB wireless on smartphones.

• Windows Mobile 5
• Apple iPhone, firmware 2.x
• Palm OS