Handheld Computers Support Web Site

Overview: Currently, ITS provides only limited support for handheld devices, also known as Personal Digital Assistants (PDAs). This includes support for synchronization from your PDA to your desktop using one of the following configurations:

• Mac OS X and Palm OS 4.0 (or greater) PDA operating system
  • Palm Desktop (Required)
  • Microsoft Entourage (Optional)
  • Apple iCal (Optional)
• Windows XP and Palm OS 4.0 (or greater) PDA operating system
  • Palm Desktop (Required)
  • Microsoft Outlook (Optional)
• Microsoft Outlook desktop application and Pocket PC 2002 (or greater) PDA operating system
• Mac OS X and Pocket PC, through 3rd party vendor support. It will be necessary to install synchronization software such as Mark/space, Inc. “The Missing Sync”. Due to the complexity of such a configuration, you can only receive support from Mark/space or other related vendor, and not from ITS.

Recommendations

Windows 2000/XP:

• A Pocket PC device with ActiveSync and Microsoft Outlook
• A Palm OS device with Palm HotSync

Apple Mac OS X:

• A Palm OS device with Palm HotSync

Definitions

PDA – Personal Digital Assistant

Personal Digital Assistant - A small hand-held computer typically providing calendar, contacts, and note-taking applications but may include other applications, for example: a web browser and media player. Small keyboards and pen-based input systems are most commonly used for input.

“Handheld” or “Handheld computer” or “palmtop” – Synonymous with Personal Digital Assistant/PDA.

Conduit – A conduit specifies how to transfer and translate data between your PDA and desktop computer for a specific PDA application or database during synchronization.

Note: ITS supports the synchronization operation including assistance with the installation of Palm OS or Pocket PC applications. ITS does not have the resources to support applications after they have been installed on a PDA.

Getting Help
IT Service Center
(303) 735-HELP
help@colorado.edu