Problems Sending Messages After Configuration
If you have problems sending messages after configuring
your e-mail program for authenticated SMTP, check the instructions
over to make sure you followed all the steps. If it still doesn't
work it may be because you are running an antivirus program such
as Norton (click
here for information about Norton). These commercial
antivirus programs have an outbound e-mail scanner that breaks authenticated
SMTP. ITS recommends that if you know how to disable the outbound
e-mail scanner feature that you do so, do not disable antivirus protection.
You can also uninstall your commercial antivirus software and install
no-cost CUantivirus. CUantivirus will not inhibit the sending of
authenticated e-mail. More information about CUantivirus is available
at www.colorado.edu/its/security/antivirus.
ITS strongly urges faculty, staff, and students to run antivirus
software. For further information or assistance turning off the outbound
e-mail scanner contact the IT
Service Center, or your departmental
CSR.
Commercial Internet Service Providers Customers
If you are experiencing problems sending mail from your home commercial
ISP (Comacast, Qwest, etc.), try using SMTP port number 587 instead
of 25, when configuring your e-mail program. |
