ITS Help Documents
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Table of Contents

Getting Started— Recommendations, Support Standards and Policies

	Getting Started with Campus Technology
	Recommended Hardware and Software
	IT Service Center Supported Hardware and Software
	ITS Policies
	Energy Saving Guidelines

Connect to Campus Internet Services

	Accounts - IdentiKey and Identity Manager
	Network connectivity
	CU-Boulder's VPN

Computer Security Awareness

	CUantivirus
	Anti-Spyware
	PGP Encryption Software
	Private Data Search Software (Spider, SENF
	Host-based Intrusion Detection Software (HIDS)
	Configuring Windows for Auto-update
	Configuring Macintosh for Auto-update
	Running Windows Update
	Use secure clients (Mac and Windows) that will encrypt your password and sensitive data
	Internet Explorer 7 — Enabling the Phishing Filter

E-mail and Calendar Services

	CULink
	Exchange
	E-mail Delivery Management
	E-mail Lists
	E-mail Tools
	ITS Bulk E-mail Usage
	Reporting E-mail Abuse
	Managing Spam Messages—How to create spam filters
	Auto-reply (Vacation) Messages

Help For Specific Computer Platforms and Devices

	Windows users
	Macintosh users
	UNIX users
	Smart Devices (Windows Mobile 6 and Apple iPhone/iPod Touch)

The Web— Creating Web Pages and Using Web-Based Applications

	Web Page Creation
	Using FTP (File Transfer Protocol)
	Understanding web permissions
	CULearn help
	SkillSoft help

Using Your Telephone

	Using your telephone guide
	Using voice mail manual
	Finding your telephone liaison
	Call center documentation

ITS Computer Labs

	Help for ITS Lab Users
	ITS Labs Procedures and Policies
	Finding an ITS lab
	Lab Liaisons

For Departments. . .

	IT Distributed Support Representatives—Tier 2 Support Program
	Software Licenses & Purchasing Programs

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