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Overview
This document covers:
Known Issues
Empty Grade Book Frame
- Description: Grade book shows an empty, blank frame although the frame was previously visible.
Impact: Instructor cannot view or work with grade book.
- Workaround: Clear the browser cache and saved personal data and then log back in to CULearn. If you do not know how to clear your browser cache or personal data, please call the IT Service Center at 5-HELP for assistance.
- Last Update: October 18, 2007
Anonymous Discussion Postings
- Description: When a student or instructor posts a message in a topic that was created with the "Authors are anonymous to Students" option selected, section instructors cannot see the author either. The wording of the option implies that instructors should see the names of authors. The online help also indicates that the Instructor should see the names of the authors.
- Workaround: None at this time.
- Resolution: Blackboard is aware of this issue and working on a solution.
- Last Update: October 18, 2007
Assignment Grade Form Not Visible
- Description: Grade form associated with an assignment is not visible to students until after they submit their assignment.
Impact: Students are not able to view the grade form that states the expectations of the assignment prior to submitting the assignment.
- Workaround: Faculty will need to communicate these expectations in a separate file or other format as it cannot be viewed in the assignment tool prior to a student submission.
- Resolution: Blackboard is aware of this issue and working on a solution.
- Last Update: October 18, 2007
New Discussion Notification Icon
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Description: New discussion notification icon continues to be displayed even after reading and/or replying to postings.
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Resolution: This issue is purported to be resolved in Service Pack 2 which is expected to be released in late September.
- Last Update: September 27, 2007
Display of Content Titles and Descriptions in IE
- Description:Content titles and descriptions display improperly in Microsoft’s Internet Explorer.
- Impact:Content titles and descriptions display only one word per line for those using Internet Explorer.
- Workaround: A short-term alternative is to use another browser such as Mozilla Firefox (download it for free at www.mozilla.com/en-US/firefox).
- Resolution:Blackboard has been notified of this issue and they are working on a solution.
- Last Update: August 16, 2007
CULearn Sluggishness
- Description: CULearn may run slowly at times.
- Impact: It takes you longer to complete any task on CULearn during these times.
- Workaround: Because some slowness with CULearn can be do to factors on a user's computer. Examples include having multiple versions of Java loaded on your computer, having a slow network connection, using an unsupported browser or version of Java. Run the browser check tool and follow the onscreen information to resolve the issues identified. Be sure to scroll down to the bottom of the report provided when you do the browser check.
- Other slowness can be caused by factors on the CULearn service. ITS is monitoring the performance of the CULearn service and taking steps to remedy performance problems. Please report any slowness you encounter to our 5-HELP call center or at help@colorado.edu. Please provide as many details you can about when the slowness occurred and what computer system, and browser version and java version if possible.
- Resolution: Blackboard has been informed of this issue and ITS is working with them to determine how to address performance issues as they arise.
- Last Update: April 24, 2007
Grades Don't Appear
- Description: In some situations, grades uploaded from a .csv file do not appear in the CULearn grade book.
- Impact: Instructors and students can't view grades.
- Resolution: One cause for this situation is that the default behavior of CULearn is to not display new columns of data. Select "View All" columns in the grade book to view recently updated columns.
- Last Update: April 24, 2007
Grade Upload Error
- Description: In some situations, when grades are uploaded into the grade book via a .csv file, CULearn returns an error message.
- Impact: The .csv file fails to upload and therefore the grades are not inserted into the grade book.
- Resolution:
- Download a .csv file from the grade book. Let's call this File B.
- Let's call the file that didn't upload properly, File A.
- Copy the columns of grades you want to include in the CULearn grade book from your File A into File B
- Upload File B into your grade book. Instructions on uploading files into the grade book.
- Last Update: April 24, 2007
Expanding Learning Module File and Folder Hierarchies
- Description: Inside learning modules, the file and folder hierarchies are not easily expanded. Also the plus button is hard to find.
- Impact: Navigation through learning modules is slower than it could be.
- Resolution: These issues have been reported to BlackBoard as a request for changing their product.
- Last Update: April 24, 2007
CULearn Feature Change Requests
TA Grade Book Export
- Description: TAs do not have the "Export to Spreadsheet" button in the grade book.
- Impact: TAs do not have the ability to export the grade book.
- Workaround: Instructor of record needs to request that the TA be given full instructor permissions (documentation incorrectly says TAs should have same privileges as instructors).
- Last Update: October 18, 2007
Student IDs in Grade Book
- Description: Student IDs no longer appear in the grade book.
- Impact: In larger sections, faculty members do not have the student ID field available to them to verify that the grades they are assigning to a student are going to the correct student. They are able to see first name, last name, and username for verification.
- Impact: When using clickers, some students register their clickers with their student ID. Faculty teaching those students may have difficulty uploading clicker results into their grade book.
- Workaround: It is possible to upload the student ID numbers manually into the gradebook. For more information on how to upload those files, contact 303-735-4357 (5-HELP) or help@colorado.edu.
- Last Update: April 24, 2007
Setting Quiz Response Format
- Description: The quiz tool does not allow an instructor to set up a common format for responses (i.e. A, B, C, D responses all being the same). Each set of response formats have to be manually entered.
- Impact: When instructors create a quiz, each question has to be re-typed by hand.
- Workaround: It is possible to export a partially-completed quiz and then re-import that quiz, thus giving you twice as many quiz questions as before. Instructors can then edit the newly imported questions rather than typing them manually.
- Workaround: Instructors can also take one quiz question and complete a "save as" function on that question, thus creating a duplicate question. In this manner, a series of questions can be created with the same format.
- Resolution: BlackBoard has been notified of this problem and they are working on a solution.
- Last Update: April 24, 2007
Withdrawn Students in Grade Book
- Description: Withdrawn students are not removed from the CULearn grade book.
- Impact: Students withdraw, and they are assigned a grade of W in SIS. Faculty members can still see these students in their grade book. Those students' grades impact the course statistics.
- Resolution: An instructor can deny access to a withdrawn student or call 303-735-4357 (5-HELP) or send a message to help@colorado.edu to request that the students be removed manually from the course grade book.
- Last Update: August 14, 2007
Paging Through Grade Book
- Description: When paging through a large grade book, faculty are only able to page by the number of records in the display. That is page1, page 2, page 3, etc. Faculty members would like to page alphanumerically. That is, page AA - AF, page AG - AZ, page BA-BZ, etc.
- Impact: It takes faculty members longer to find a student in the grade book in a large class.
- Workaround: Choose to show all the students in the grade book. Then sort by last name.
- Resolution: Blackboard has received this as a feature request.
- Last Update: April 24, 2007
Resolved Issues
Semi-colon & Ampersand in Content Item Descriptions: Issue Resolved
- Description: When a semi-colon or ampersand (; or &) is entered as description text in any type of course content, and a link to that content is placed in the course content tool, the content links will not display correctly.
- Impact:
- If the text contains a semi-colon...
- in the Build tab, that row of content and anything after it does not appear
- in the Student View tab and the view that students themselves see, that content item's description is not displayed and all subsequent content items do not appear
- If the text contains an ampersand...
- in the Build and Student View tabs, and in the view a student sees, the ampersand and the description text that follows it does not appear
- Workaround: Replace or delete the semi-colons and ampersands to see the full descriptive text in all views. Alternatively, from the "Page Options" drop-down list on the right side of the main window, select "Go To Power View." All content links will be visible in the Power View.
- Resolution: Issue resolved with updates applied October 19, 2007.
- Last Update: October 23, 2007
Sorting Assignment Submissions: Issue Resolved
- Description: The ability to sort assignment submissions inside the drop box is limited to the order in which they are received.
- Impact: Faculty members cannot sort assignment submissions by student name or other criteria.
- Workaround: Once the assignments have been graded, the assignment grades can be sorted by student name within the grade book.
- Resolution: Issue resolved with updates applied October 19, 2007.
- Last Update: October 23, 2007
Page Display/Freeze: Issue Resolved
- Description: The page displaying CULearn may freeze at times or it may not display properly.
- Impact: You may not be able to continue with the task you are completing.
- Workaround: Run the browser check tool and follow the onscreen information to resolve the issues identified. Be sure to scroll down to the bottom of the report provided when you do the browser check.
- Resolution: Issue resolved with updates applied August 14, 2007.
- Last Update: August 14, 2007
File Upload: Issue Resolved
- Description: Files may not upload or download properly at times.
- Impact: at times, you may not be able to use CULearn to share files within a course or to download files.
- Workaround: If you are using the file upload and download utilities within CULearn, revert back to Java version 1.5.0.7.
- Workaround: If you are using Internet Explorer and you have a hyper-threaded version of Java enabled. And if your version of Java is above 1.5.0.7, you can turn off the hyper-threaded setting for Java. Or if that is not something you can easily do, you can also change your Windows view from Windows XP to Classic.
- Resolution: Issue resolved with updates applied August 14, 2007.
- Last Update: August 14, 2007
Institutional Calendar Entries: Issue Resolved
- Description: In some cases, private calendar entries appear as institutional entries
- Impact: Students and faculty members view their calendar within CULearn and see entries that pertain to another user in another course.
- Workaround: ITS staff members are checking daily for private calendar entries that show up as institutional entries, and deleting those entries as they appear.
- Resolution: Resolution: Issue resolved with updates applied August 14, 2007.
- Last Update: August 14, 2007
Slow Graphic Load: Issue Resolved
- Description: In some cases, media library files and graphics files load slowly
- Impact: Students and faculty members give up in waiting for their files to display and so important content is not viewed.
- Workaround: If you can convert your graphics files to PDF files, those load more quickly.
- Resolution: Resolution: Issue resolved with updates applied August 14, 2007.
- Last Update: August 14, 2007
Forwarding E-mail: Issue Resolved
- Description: In some cases, e-mail is not being forwarded reliably from CULearn to outside e-mail accounts.
- Impact: Students and faculty members who expect to see an e-mail message in an outside e-mail account are not receiving those messages. Key communication from class participants may not be received.
- Workaround: Log onto your CULearn account regularly and use the e-mail tool from within CULearn to view your messages.
- Resolution: Issue resolved with updates applied August 14, 2007.
- Last Update: August 14, 2007
Entering Small Significant Figures: Issue Resolved
- Description: In quizzes, students cannot supply answers smaller than 10(-5) significant figures.
- Impact: Students in Physics and other disciplines that deal with numbers at that level of significance are not able to accurately respond to quiz questions.
- Resolution: Issue resolved with updates applied August 14, 2007.
- Last Update: August 14, 2007
Getting Help
IT Service Center
303-735-HELP (5-4357 from an on-campus phone)
help@colorado.edu
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