Reporting Abuse and Harassment Guidelines

Please read through this entire page to understand the guidelines for reporting e-mail abuse or harassment. If you still choose to report your problem, send an e-mail to the address that is linked at the bottom of this page.

E-mails sent to abuse@colorado.edu are read Monday through Friday between the hours of 7:30 a.m. and 4:30 p.m. Your message will be read and if a response is necessary you will receive one as soon as possible during these hours.

Information Technology Services (ITS) at the University of Colorado at Boulder does not approve or support the sending of harassing email messages or unsolicited email by its users, and we will take appropriate action against our users if they commit these violations.

Information about lodging complaints:

Please remember, if you suspect a crime is being committed, you need to report it to the appropriate law enforcement agency. This includes email threats against personal life or safety. ITS can only hold its users to its own policies for responsible use of its systems. It cannot get involved in law enforcement.

If you are complaining about a user who is not on a colorado.edu system, please send the complaint to the domain from which the message in question originated. To determine this, you will need to trace through the full header information. Usually, even if the headers have been forged, the information can be found in the 'Message-Id' or 'Received' fields.

When sending your complaint to us, please be sure to include the full, unedited content of the message in question, the full, unedited message headers, and a brief description of the problem. If all of this information is included, additional information should not be necessary. Sending us multiple examples of the same abuse will hamper our ability to deal with the situation quickly, not help us. Thank you!

Resolution of complaints:

You will not receive a reply unless we need more information from you. Also, please realize that we cannot report back on any action taken against any CU students due to privacy issues.

Review Use of CU-Boulder's Computing and Network Resources policy at:

www.colorado.edu/policies/cnr/

Review the University of Colorado's email policy at:

www.cusys.edu/~policies/General/email.html

Report Abuse or Harassment:

Send an e-mail to:

abuse@colorado.edu

 

Get Help
IT Service Center
303-735-HELP (5-4357 from an on-campus phone)
help@colorado.edu