Developing Strategic Communications

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Major Issue:

As users of technology faculty, staff and students need to stay informed of changes to IT services on our campus. These constituencies also need a way to join in the conversation about the future of IT services. IT communication should not be viewed as a one-way conversation between ITS and its customers but rather should be an inclusive loop. In the end, the conversation about IT services should make all parties more successful consumers and providers of IT services.

Specific Recommendations:

  1. Define and Communicate the Mission of IT
  2. Campus IT Roles and Responsibilities Inventory
  3. Expand Face-to-Face Communication
  4. Evaluation of Campus Communication Technologies
  5. Evaluation of Student Support Process and Systems
  6. Restructuring of the Tier 2 Computing Support Representative (CSR) Program
  7. Stronger Collaboration Between University Communications & ITS
  8. ITS Website Reorganization and Redesign

Evaluation:

The ultimate goal of this chapter is not easily measureable as it concerns communication between humans. A general evaluation of the main goal may be accomplished by answering the primary issue addressed in this chapter: Are campus users of technology part of an inclusive communication loop involving ITS, faulty, staff, and students? This broad question can be partially answered by evaluating the committee's ample specific recommendations through answering the following questions:

  • Has the Campus IT Mission been established and communicated within 6 months of adoption of Strategic Plan?
  • Has the ITS Mission been established and communicated within 6 months of adoption of Strategic Plan?
  • Has the Campus IT Roles and Responsibilities Inventory been implemented within 6 months of adoption of Strategic Plan?
  • Has the IT Quickstart program been expanded by Spring 2011.
  • Has the ITS Website been redesigned and deployed within 6 months of adoption of Strategic Plan?
  • Does the Campus IT Roles and Responsibilities Inventory have a periodic schedule for renewal and updates?
  • Has there been an evaluation of Campus Communication Technologies performed within two years of adoption of the Strategic Plan?
  • Has there been an evaluation of Departmental/Organizational Support Meetings within two years of adoption of the Strategic Plan?
  • Has there been an evaluation of Student Support Process and Systems within two years of adoption of the Strategic Plan?
  • Has the Tier 2 computing Support Representative (CSR) Program been restructured within two years of adoption of the Strategic Plan?
  • Has two-way communication between ITS and Tier 2 Representatives increased within two years of adoption of the Strategic Plan?
  • Has a new clear definition of the Tier 2 CSR representative been written and communicated within two years of adoption of the Strategic Plan?
  • Is there stronger collaboration between University Communications and ITS within two years of adoption of the Strategic Plan?
For questions about ITSP, please contact Marin Stanek by email at Marin.Stanek@colorado.edu or phone at 303-735-5225.