Office of Information Technology

Evaluation of Student Support Process and Systems

Problem:

Students often adopt new technology trends more rapidly than other campus constituents, leading to difficulties for inflexible support organizations.

Recommendation:

The committee suggests that ITS partner with student-facing organizations (Student Affairs, Orientation, Alumni Affairs, Housing, etc) to conduct an assessment of student IT support needs (including preferred methods of seeking support). The committee suggests that the results of such an assessment be made available to all campus organizations expressing interest, and be used by ITS as the basis for a program to educate ITS staff, faculty, and graduate students regarding student support preferences and any complimentary programs available.