Housing & Dining Services

(Print this Chapter)

Major Issue:

  1. How can the relationship between HDS and ITS be enhanced?
  2. How might we improve IT involvement in the enhancement/expansion of Residential Colleges (from planning initiatives to implementation)?
  3. What are the major IT needs or initiatives for HDS and its customers?

Specific Recommendations:

  1. Establish a set of core principles to guide the relationship and business decisions, for example:
    • We understand that both organizations have a set of core competencies which are recognized by both organizations
    • Clearly defined business needs will drive business, service and technical decisions
    • IT investments will seek to make the most effective and efficient use of resources throughout the life-cycle of the service
  2. HDS and ITS will work to identify administrative computing services or technologies that can be shared or pooled so as to gain efficiencies. An example, is Kronos which while not used by all employees is used by departments to support business needs.
  3. The creation of a monthly program or service review meeting with HDS and ITS to discuss challenges related to services to enhance communications. Key issues are, academic technology, smart classrooms, networking, telecom/phone, security, smartcards, ISIS interfaces, digital signage, emergency notification, web development, e-commerce, cell signal strength planning, IT processes and procedures development and establishment of standards and policies. Additionally, a quarterly leadership meeting with the CIO and HDS executive director, and their direct reports, should be established. The purpose of the meetings will be to review tactical and strategic plans as well as challenges and opportunities in the HDS/ITS relationship. Such a meeting could potentially mirror discussions ITS currently has with external partners. Lastly, active participation by HDS in campus IT governance will help to ensure that policies, strategic plans, and business needs are addressed early on.
  4. Campus governance, HDS, and ITS need to continue to work collaboratively to develop mutually acceptable funding models that are well understood and transparent.
  5. Active participation by HDS in campus IT governance discussed in section 4.1 will help to surface the needs for IT resources (e.g., bandwidth) required by Residential Colleges and student residents. By surfacing such needs, potential IT governance support can be garnered for joint identification and funding solutions that would address what are currently competing interests.
  6. It must be recognized that wireless networking is considered a necessary infrastructure component to support residential academic computing. As such new wireless technologies (e.g., 802.1n) can no longer be considered an augmentation to existing wired network service.
  7. Cell phone reception needs to improve especially given the increased reliance on cell phones for both personal and emergency communications. A plan needs to be developed to improved this infrastructure with milestones and deadlines.
  8. An effort to evaluate the feasibility of replicating the walk-in service center at Norlin Commons in additional locations closer to students (C4C or Williams Village) or courier service for warranty work through the Bookstore.
  9. Buff OneCard has an established advisory group whose relationship with broader IT governance should be understood and formalized. Buff OneCard should share processes of their services and interface connections with campus groups. A process needs to be developed for coordination of Buff OneCard systems processes that impact campus departments. For example, should the campus move from magnetic stripe cards to smart cards it would require coordination between HDS, ITS, PDPS, and Facilities Management. Such a process would also address service issues such as network availability requirements for card access systems.
  10. HDS and ITS need to formalize the process for idenifying new academic technology equipped classrooms, determining funding, and support requirements.

Evaluation:

Potential evaluation criteria include:

  • Student satisfaction survey
  • Cost savings
  • Number of jointly commissioned and completed projects
For questions about ITSP, please contact Marin Stanek by email at Marin.Stanek@colorado.edu or phone at 303-735-5225.