Developing Web Infrastructure Services

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Major Issue:

As of the summer of 2010, 10 years will have passed since CU-Boulder last made a significant investment in campus wide, generally available web hardware and software infrastructure. The lack of investment has resulted in a highly disperse web infrastructure environment. As of late February, 2010, the CU-Boulder IT Security Office had registered more than 500 distinct web servers spread across dozens of colleges, schools and departments. Many of these web servers were created due to the lack of progress on upgrading the generally available web solutions. Maintaining an extremely disperse web environment results in many inefficiencies. Consolidating around a collection of "common good" web services addresses these inefficiencies, leading to a web environment which is more cost effective, more durable, less complicated, more broadly available to anyone with web technology needs, and easier to support. In addition to inefficiencies, the extremely disperse web environment complicates CU-Boulder's efforts to implement the University of Colorado System branding initiative. When the final details of the new visual identity standards become available, CU-Boulder will begin an effort to systematically align campus, college, school, and department web content with the new standards. CU-Boulder would greatly benefit from the development of additional web infrastructure services.

Specific Recommendations:

  1. Campus Assessment and Audit of Current Web Tools and Resources
  2. Adopt and Deploy a Web Content Management Solution
  3. Create a Flexible, Robust, Multi-Purpose Web Hosting Environment
  4. Establish Greater Campus Web Support, Training, and Community
  5. Develop CU-Boulder Web Standards and Achieve Compliance
  6. Establish Standard eCommerce Solutions

Evaluation:

  • Completed audit/assessment and summary report(s).
  • Impact of the audit/assessment on selecting appropriate web technology solutions for campus wide implementation.
  • Customer satisfaction and usability.
  • Increased consistency and compliance with web branding standards and policy/regulatory compliance.
  • The amount of web traffic (in hits and data transfer) served by the solution over time.
  • Measurable reduction in the number of distributed web servers on the CU-Boulder network.
  • Customer satisfaction and adoption rates.
  • The amount of web traffic (in hits and data transfer) served by the solution.
  • Development and use of a "web developers community" for CU-Boulder.
  • Increased communication and collaboration between CU-Boulder web developers and content managers.
  • Customer satisfaction.
  • Pre and post assessment of web site branding.
  • Adoption rate of eCommerce solution(s).
  • Customer satisfaction.
For questions about ITSP, please contact Marin Stanek by email at Marin.Stanek@colorado.edu or phone at 303-735-5225.