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 Tuesday, January 25, 2005 IssueFaculty/Staff E-Newsletter


Facilities Management Utilizes Team Approach for Custodial Service
By Jon Leslie, Publications and Creative Services
Susan Avery , Dean of the Graduate School.
Soay Phommachanh, CU custodian for over 20 years, cleans the first floor of the ARC building. She and her fellow custodians have seen their job duties increase due to budget cuts and staff reductions. (Photo/Larry Harwood)

You may have noticed some recent changes in custodial staff and services in your department. After a 19 percent decrease in staffing and significantly reduced service levels during the past two fiscal years, facilities management is working to improve the efficiency of environmental services (formerly known as custodial operations) on the Boulder campus.

In addition to implementing a team cleaning approach, the department is reallocating its 2005 budget to obtain funding for seven additional custodial positions. Meanwhile, custodial staff members are working to improve the appearance of hallways and classrooms in many general fund facilities.

"With 4.6 million square feet to clean, I think the staff has done a great job given its size," said Lisa Adair, assistant director of physical plant. "They're still adapting to the change with team cleaning, but we're hoping for even more improvements and productivity."

Custodial Service Improvements
  • Increase in department lounge and kitchen cleaning from once per week to daily
  • Increase in conference room cleaning from twice per week to daily
  • Increase in stairwell cleaning from weekly to three times per week
  • Increase in copy room cleaning from weekly to three times per week.

As part of the department's team-oriented custodial strategy, Adair said employees are being empowered to succeed at their jobs with more efficient scheduling, increased specialization, improved supervision and a greater degree of training. "From reduced odor to the prevention of pests, I think people will notice a huge difference," she said.

Recent improvements to environmental services include daily cleaning of all conference rooms, department lounges and kitchens - an increase of three to four cleanings per week - and an increase of stairwell and copy room cleaning from once to three times per week.

Adair said the department is always looking for ways to improve the service it provides. Additional initiatives are underway to replace worn floor coverings and provide for new paint in many areas around campus.

For more information, visit the facilities management web site at

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