Wardenburg Health Center

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Patient Rights and Responsibilities

You have the right to

• Access Wardenburg's facility and services.
• Receive considerate, respectful, age-appropriate and private care that maintains your dignity and incorporates your values and beliefs.
• Receive complete and understandable information about your diagnosis, treatment options and alternatives, risks and prognosis.
• Expect health education regarding your health needs.
• Express pain needs and expect effective pain management.
• Make choices regarding treatment plan and options, healthcare provider, and enrollment in research/experimental programs.
• Withdraw consent for treatment except as provided by law.
• Request an estimate of charges prior to receiving non-emergent care.
• Expect reasonable coordination of care between Wardenburg providers as well as for referrals outside the facility.
• Know the name and professional status of those with whom you interact.
• Expect effective communication that maintains confidentiality.
• Expect confidentiality of your medical record and billing information to the extent provided by law.
• Access your medical record for review.
• Expect a safe and secure environment for yourself and your property while receiving care.
• Disclosure of any business or educational relationship between Wardenburg and those providing care.
• Request assistance in developing and filing advance directives. Wardenburg does not honor CPR/DNR directives within the facility.
• Register a complaint or concern regarding care or service with a Department Manager, your Provider, or the Patient Representative without fear of reprisal or discrimination.
• Request an explanation of all billing charges and billing procedures.
• Expect a timely resolution of your health care and/or billing concerns.

You have the responsibility to

• Provide accurate and complete health information to your provider.
• Ask questions about anything not understood.
• Participate with your provider in deciding on your plan of care and then follow that plan.
• Report promptly to your provider any worsening of your condition or any unexpected reaction to a medication.
• Accept responsibility for refusing treatment or for not following the treatment plan.
• Use prescriptions given to you only for yourself.
• Provide accurate insurance information and know what the insurance plan covers.
• Keep appointments and when necessary, follow Wardenburg's cancellation policy.
• Pay bills promptly.
• Show respect to your provider and all Wardenburg staff with whom you interact as well as other patients.
• Contact a Department Manager, your Provider or the Patient Representative if you are not satisfied with your care or service; any Wardenburg staff member can direct you to these people.