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Patient Rights and Responsibilities

Student and provider in exam roomYou have the right to:

  • Access Wardenburg's facility and services.
  • Receive considerate, respectful, age-appropriate and private care that maintains your dignity and incorporates your values and beliefs.
  • Receive complete and understandable information about your diagnosis, treatment options and alternatives, risks and prognosis.
  • Expect health education regarding your health needs.
  • Express pain needs and expect effective pain management.
  • Make choices regarding treatment plan and options, healthcare provider, and enrollment in research/experimental programs.
  • Withdraw consent for treatment except as provided by law.
  • Request an estimate of charges prior to receiving non-emergent care.
  • Expect reasonable coordination of care between Wardenburg providers as well as for referrals outside the facility.
  • Know the name and professional status of those with whom you interact.
  • Expect effective communication that maintains confidentiality.
  • Expect confidentiality of your medical record and billing information to the extent provided by law.
  • Access your medical record for review.
  • Expect a safe and secure environment for yourself and your property while receiving care.
  • Disclosure of any business or educational relationship between Wardenburg and those providing care.
  • Register a complaint or concern regarding care or service with a Department Manager, your Provider, or the Director of Clinical and Outreach Services without fear of reprisal or discrimination. A complaint may be filed with the Colorado Department of Public Health and Environment by phone at 303-692-2904 or email at hfdintake@cdphe.state.co.us.
  • Request an explanation of all billing charges and billing procedures.
  • Expect a timely resolution of your health care and/or billing concerns.

You have the responsibility to:

  • Provide accurate and complete health information to your provider.
  • Inform your provider about any living will, medical power of attorney, or other directive that could affect your care.
  • Ask questions about anything not understood.
  • Participate with your provider in deciding on your plan of care and then follow that plan.
  • Report promptly to your provider any worsening of your condition or any unexpected reaction to a medication.
  • Accept responsibility for refusing treatment or for not following the treatment plan.
  • Use prescriptions given to you only for yourself.
  • Provide accurate insurance information and know what the insurance plan covers.
  • Keep appointments and when necessary, follow Wardenburg's cancellation policy.
  • Pay bills promptly.
  • Show respect to your provider and all Wardenburg staff with whom you interact as well as other patients.
  • Contact a Department Manager, your Provider, or the Director of Clinical and Outreach Services if you are not satisfied with your care or service; any Wardenburg staff member can direct you to these people.  You can also contact the Colorado Department of Public Health and Environment by phone at 303-692-2904 or email at hfdintake@cdphe.state.co.us.