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Patient Rights and Responsibilities
You have the right to:
- Access Wardenburg's facility and services.
- Receive considerate, respectful, age-appropriate and private care that maintains your dignity and incorporates your values and beliefs.
- Receive complete and understandable information about your diagnosis, treatment options and alternatives, risks and prognosis.
- Expect health education regarding your health needs.
- Express pain needs and expect effective pain management.
- Make choices regarding treatment plan and options, healthcare provider, and enrollment in research/experimental programs.
- Withdraw consent for treatment except as provided by law.
- Request an estimate of charges prior to receiving non-emergent care.
- Expect reasonable coordination of care between Wardenburg providers as well as for referrals outside the facility.
- Know the name and professional status of those with whom you interact.
- Expect effective communication that maintains confidentiality.
- Expect confidentiality of your medical record and billing information to the extent provided by law.
- Access your medical record for review.
- Expect a safe and secure environment for yourself and your property while receiving care.
- Disclosure of any business or educational relationship between Wardenburg and those providing care.
- Register a complaint or concern regarding care or service with a Department Manager, your Provider, or the Director of Clinical and Outreach Services without fear of reprisal or discrimination. A complaint may be filed with the Colorado Department of Public Health and Environment by phone at 303-692-2904 or email at email@example.com.
- Request an explanation of all billing charges and billing procedures.
- Expect a timely resolution of your health care and/or billing concerns.
You have the responsibility to:
- Provide accurate and complete health information to your provider.
- Inform your provider about any living will, medical power of attorney, or other directive that could affect your care.
- Ask questions about anything not understood.
- Participate with your provider in deciding on your plan of care and then follow that plan.
- Report promptly to your provider any worsening of your condition or any unexpected reaction to a medication.
- Accept responsibility for refusing treatment or for not following the treatment plan.
- Use prescriptions given to you only for yourself.
- Provide accurate insurance information and know what the insurance plan covers.
- Keep appointments and when necessary, follow Wardenburg's cancellation policy.
- Pay bills promptly.
- Show respect to your provider and all Wardenburg staff with whom you interact as well as other patients.
- Contact a Department Manager, your Provider, or the Director of Clinical and Outreach Services if you are not satisfied with your care or service; any Wardenburg staff member can direct you to these people. You can also contact the Colorado Department of Public Health and Environment by phone at 303-692-2904 or email at firstname.lastname@example.org.