Before your visit to Wardenburg, familiarize yourself with some of our processes. 

Scheduling an Appointment

Most visits require an appointment scheduled in advance. For appointment information click here.

Checking in

If this is your first visit, please arrive 15 minutes early to check-in at one of our computer kiosks and complete any necessary forms. 

Canceling your Appointment

Appointments must be canceled by 5PM the business day before your appointment by phone only. Missed appointments and late cancellations will result in a fee (see individual clinics for fee).

Log in to the MyCUHealth Patient Portal with your IdentiKey to schedule an appointment, securely message with your provider, upload proof of immunization, and pay your bill.

For location information including maps and parking click here.

Insurance

All students can access Wardenburg services regardless of health insurance coverage though we will only bill the university-sponsored plans, the CU Gold Health Insurance and the Campus Care Supplement.

Students with the Gold Plan:
Most services provided by Wardenburg Health Services are covered. 
For details on your plan coverage click here.

Students with the Campus Care Supplement:
The Campus Care Supplement covers basic primary care provided by Wardenburg Health Services. 
For details on your plan coverage click here.

Students with third-party insurance: 
All students can access Wardenburg services regardless of health insurance coverage; however, we do not bill any health plans other than the CU Gold and Campus Care Plans. 

For students who do not have either of the university plans, visits are comparable to those of similar services in the community and are billed directly to the student. Costs vary based on the type and severity of the visit. 

Wardenburg Health Services is typically an out-of-network provider for most insurance plans so we encourage students to contact their insurance provider to find out if they will cover visits to Wardenburg.

A detailed billing statement can be provided for those seeking reimbursement from their insurance provider.

Billing and Payments

For services that are not covered by either of the university plans and for students with third-party insurance, a bill will be mailed to the student's mailing address on file as well as emailed to their colorado.edu email address.

Payments can be made in person, by phone, by mail, or online by logging in to the MyCUHealth Patient Portal.

We accept cash, check, or credit card (VISA, MasterCard, American Express, and Discover).

Mailing Address:
Wardenburg Health Center
119 UCB
Boulder, CO 80309

Late Payments

If the payment deadline is not met, the student's remaining balance will be transferred to the Bursar’s Office with a late fee or will be turned over to collections for non-enrolled students.

Please review and update your contact information when checking in for your next Wardenburg appointment to ensure your bill goes to the correct address. 

As a patient of Wardenburg Health Services (WHS), there are rights that you have and responsibilities for you to fulfill when working with our health care staff.

You have the right to:

  • Receive considerate, respectful, age-appropriate, and private care in accordance with your needs that maintains your dignity and incorporates your values and beliefs.
  • Receive complete information about your diagnosis, treatment options and alternatives, risks, and prognosis that is communicated in a format that is understandable.
  • Make choices and participate in decisions regarding your treatment plan and enrollment in research or experimental programs.
  • Change providers if other qualified providers are available.
  • Know the name and professional status of those with whom you interact.
  • Expect effective communication that maintains confidentiality.
  • Withdraw consent for treatment except as provided by law.
  • Expect reasonable coordination of care between WHS providers, as well as for referrals outside the facility.
  • Expect confidentiality of your medical record and billing information to the extent provided by law.
  • Access your medical record for review.
  • Expect a safe and secure environment for yourself and your property while receiving care that is free from neglect or physical abuse.
  • Request an estimate of charges prior to receiving non-emergent care.
  • Request an explanation of all billing charges, payment polices, and billing procedures.
  • Expect a timely resolution of your health care and/or billing concerns.
  • Receive disclosure as to whether referrals are to entities in which WHS has a financial interest.
  • Submit a complaint, concern, or feedback regarding care or service without fear of reprisal or discrimination by speaking directly with a WHS staff member or calling 303-492-5101.  A complaint may be filed with the Colorado Department of Public Health and Environment at 303-692-2904 or with Department of Regulatory Agencies at 303-894-7855.

You have the responsibility to:

  • Show respect to your provider and all WHS staff with whom you interact as well as other patients.
  • Provide accurate and complete health information to best of your abilities about your health, current medications, and allergies.
  • Inform your provider about any living will, medical power of attorney, or other directive that could affect your care.
  • Ask questions about anything not understood.
  • Report promptly to your provider any worsening conditions or any unexpected reaction to a medication.
  • Participate with your provider in deciding on your plan of care and then follow that plan.
  • Accept the consequences for refusing treatment or for not following the treatment plan.
  • Provide a responsible adult to transport you home from a WHS facility and remain with you, if required by your provider.
  • Use prescriptions given to you only for yourself.
  • Know what your insurance or health plan covers.
  • Pay bills promptly.
  • Keep appointments and, when necessary, follow WHS’s cancellation policy.

All students need and deserve appropriate medical care. Patients have the option to include a preferred name on their medical record as well as designate their gender as transgender. We encourage patients to share their pronoun of choice with our health care staff during their visit.

We can support gender transition with relevant specialist care including hormone therapy, consultation, and medication as well as psychotherapy services.

In addition, we can provide referrals to outside providers for procedures and services related to gender transition that are not available at Wardenburg. We can also provide medical documentation in support of legal identity changes for students who are transitioning.

For more information on LGBTQ health care services click here.

The Student Health Board’s Medical Expense Assistance Fund is designed to financially assist students who are unable to pay incurred medical bills or prescription costs.

To Apply:

Read and complete the application: Application for Medical Expense Assistance

If you'd like to appeal a Medical Expense Assistance decision please complete this application: Application to Appeal for Medical Expense Assistance

Applications should be returned to Wardenburg Administration, room 325.