From: Administrative E-Memo (memofrom@Colorado.EDU)
Date: Mon Apr 18 2011 - 21:32:55 MDT
Date: Mon, 18 Apr 2011 21:32:55 -0600 (MDT) From: Administrative E-Memo <memofrom@Colorado.EDU> Subject: Caller ID Service Enhancement Will Offer More Options
TO: Boulder Campus Teaching & Research Faculty, Staff,
Deans, Directors, Dept Chairs, System Administration
FROM: Office of the Associate Vice Chancellor for IT
SENDER: Larry Levine, AVC for IT & CIO
DATE: April 19, 2011
SUBJECT: Caller ID Service Enhancement Will Offer More Options
ITS has the capability to provide an enhancement to our campus phone system.
Currently, when calling off-campus, the number displayed is our general number
(303-735-5880), which routes to a campus operator. I have queried the academic
and administrative departments as well as research institutes and they have
overwhelmingly asked that we turn on the functionality to show the caller's
10-digit number when calling off-campus. Given this feedback, I have requested
that ITS turn on caller-ID functionality sometime in late May, making it the
default standard going forward. On-campus calls will remain as they do today
(i.e. the caller's five-digit extension and name appears).
While a majority of the campus desires this functionality, there are some
individuals and areas (e.g. help desks) that prefer not to reveal their phone
number for business reasons. For these people, two options are available:
provide an alternate on-campus number to a departmental call center, reception
center, or administrative assistant for instance, or choose the block option,
which would display the general campus number (303-735-5880).
Please note: If you wish to have your 10-digit number displayed for off-campus
calls, no action is necessary as this will become the new default.
If you wish for your off-campus caller ID to be something other than your
personal office phone number, please contact your departmental Telephone
Liaison before May 9 and indicate your preference from the options below:
- General Campus Number Option: the outgoing Caller ID displayed will be
303-735-5880, which is directed to the campus operators.
- Custom Number Option: a 10-digit campus number other than the extension
associated with the telephone set will be displayed. This option is available
for customers who work in call centers, for departments that prefer to have a
main departmental number displayed, for customers that choose to have their
outgoing caller ID number route to their administrative assistant, or other
You can learn who your Telephone Liaison is using the look-up tool located at
http://www.colorado.edu/its/voiceservices/liaisonapp/. Please note that no costs will
be passed along to your department for choosing any of these options as this
service enhancement has already been accounted for in the networking budget.
This service enhancement aligns with the current Flagship 2030 goals, the
university's rebranding effort and ITS's campus IT value statement of being
more direct and transparent.
If you have feedback regarding this service enhancement, please contact
firstname.lastname@example.org or call 303-735-5225.
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