Education Technology

General Info
Getting Started with Campus Technology www.colorado.edu/its/gettingstarted

Getting Help
ITS Four-Tier Support Model

• Tier 1  – self-help; online docs www.colorado.edu/its/docs/
• Tier 2  – Computer Support Representative; Sara McDonald x 2-3351, Room 118
• Tier 3  – Frontline x5-HELP; walk-in service (Telecom) 8:00am - 4:30pm, or email Help@colorado.edu
• “Bugbuster”; Joe Vrablik, Room 213
• DATC; Jill Lester x 2-5827, Room 213
• ETFS “Classroom Support”; call x5-HELP
• PC Maintenance (Stadium Gate 6) x 2-8001
• Tier 4  – Core Experts” (ITS internal escalated support)