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Education Technology
General Info
Getting Started with Campus Technology www.colorado.edu/its/gettingstarted
Getting Help
ITS Four-Tier Support Model
- Tier 1 – self-help; online docs www.colorado.edu/its/docs/
- Tier 2 – Computer Support Representative; Sara McDonald x 2-3351, Room 118
- Tier 3 – Frontline x5-HELP; walk-in service (Telecom) 8:00am - 4:30pm, or email Help@colorado.edu
- “Bugbuster”; Joe Vrablik, Room 213
- DATC; Jill Lester x 2-5827, Room 213
- ETFS “Classroom Support”; call x5-HELP
- PC Maintenance (Stadium Gate 6) x 2-8001
- Tier 4 – Core Experts” (ITS internal escalated support)
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