Refund Policy

The Campus Printing Initiative will give refunds for either poor quality prints or for prints lost to paper jams. Take the poor quality prints or the jammed prints, if you can retrieve them, to any Imaging Services Copy Center (click here for locations) for refunds.

In some instances MS Internet Explorer will "print" a tag line that doesn't actually print, but registers as if it has printed. It is not a glitch in our software, it is an MSN problem that we can not fix, but it can cause inadvertent printing.

We suggest that patrons use print preview when you print. Also, check to see how many prints you are actually making on the Print Release Station prior to releasing the job.

Please note that refunds will not be given for inadvertent printing. Also, no cash refunds will be given. Refunds will be in the form of a credit for the amount on your Buff OneCard.

The problem will be verified through the Buff OneCard system and the refund will show up on your Buff OneCard within five working days.

If you need help, have questions, problems, or concerns call (303) 735-4357 (5-HELP), or email help@colorado.edu.