FAQ's

• FAQ's for Students
• FAQ's for Faculty/Staff
• FAQ's for Departments

FAQ for Faculty/Staff

What will be the cost per page?

B&W: First side of print $.10/second side of same sheet $0.09; Color: $0.50/page

How does a user pay for and release a print job?

In labs, users swipe a Buff OneCard at the Print Release Station (PRS). They can then select the job they want to print from the queue and the cost of the job will be displayed. That amount is charged against the balance in their Campus Cash Account when the job is printed.

What is the process for re-charging the card?

Faculty and Staff can add value to their accounts at the Campus Card Office or by visiting the On-Line Card Office.

Faculty and Staff may also add value with check, cash or IN at any Imaging Services copy center.

Will there be localized stations (like at Kinko’s) for re-charging the Buff OneCard?

Value Transfer Stations (VTS) located at Norlin Library and the Law Library, Campus Card Office or On-Line Card Office. Making a deposit by credit card is available 24/7 via the web.

How long does it take before you can use the funds on your account after recharging?

Immediately when made by the web, VTS or at the Campus Card Office. Deposits are posted to your account in real-time using any of these methods.

What methods of payment will be accepted?

Buff OneCard office will accept cash, major credit cards, ACARDs, and IN’s. Visitors to the web site can use a major credit card.

Will Lab Advisors have rights to manage the print queues?

No. Users will manage their own jobs in the queue. Abandoned jobs are removed automatically.

Will there be a bulk rate if more pages are paid for in advance?

No. The same rate is charged regardless of whether they are paid in advance or the number of pages printed.

Will users be able to submit print jobs from the wireless network?

Yes. In most areas, users will be able to send jobs to printers in nearby computing labs.

If double sided print option is used, will it be charged as one page or two; or is there some kind of discount since there is less paper being used?

Printing both sides counts as two pages, however the 2nd page is discounted. The rates are as follows...B&W: First side of print $.10/second side of same sheet $0.09. This is to incent customers to save paper whenever possible.

If the Print Release Station malfunctions, how would a user pay for and release a print job?

The PRS is required to release a job. If it is out of service, Information Technology Services (ITS) will dispatch a technician promptly. If the facility has multiple PRS’s, the job can be paid for and released at one of these other stations.

Where and how would a user report printing problems?

If you need help, have questions, problems, or concerns call the IT Service Center at (303) 735-HELP (5-4357), or email help@colorado.edu.

If a student has forgotten their Buff OneCard or has insufficient funds is there anyway to defer payment, especially students who need their paper printed immediately?

No, the must have a credit balance in their quota or in their Campus Cash Account on the Buff OneCard system.  Anyone can purchase a Patron Card at Norlin or the Law Library VTS which will allow them to print.

If a student loses their Buff OneCard is there a way to stop access on that card so others can’t use it?

Yes, the cardholder should contact the Campus Card Office immediately through the On-Line Card Office or by calling (303) 492-1212. Using either method will suspend your accounts and card until you visit the Campus Card Office in person to re-activate your suspended card.

What provision will be provided for legitimate visitors or affiliates to use printers in designated CPI sites?

If they are not issued a Buff OneCard, they can use a department Buff OneCard or purchase a Patron Card.

If the Print Release Station malfunctions, how would users pay for and release a print job?

The PRS is required to release a job. If it is out of service, Information Technology Services (ITS) will dispatch a technician promptly. If the facility has multiple PRS’s, the job can be paid for and released at one of these other stations.

Where and how would users report printing problems? Imaging Services? IT Service Center? ITS Lab Advisors?

Users can report problems to the Information Technology Services (ITS). Contact the IT Service Center at 303-735-HELP.

Will teaching assistants (TA) be charged for prints required for class?

Yes. The department or program can provide them with a department Buff OneCard if they choose to do so.

Are refunds available?

Yes. Click here to learn more.

Can users bring in their own paper, laminates, transparencies, cardstock, legal size, or resume paper, etc and not be charged?

No. The paper trays, including manual feed, are not available to the user. Information Technology Services (ITS) is looking to accommodate user-supplied special paper in a limited number of sites.

Will there be a difference between students and faculty/staff printing?

Faculty and staff will be charged the same rate for output but do not receive a free quota.

Will Lab Advisors have to pay for printing Lab documents?

Yes. The department can opt to provide a departmental Buff OneCard if they choose to do so.

If a print job is submitted, can it be deleted from the queue without charge?

Yes, by the job owner. If the job is abandoned, it will be cleared from the queue after a predefined period of time with no charge assessed.