Confidentiality

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Overview

Protecting your privacy is of the utmost importance to us.  Counseling & Psychological Services maintains confidentiality for all clients seen in the center. Counseling records are kept separate from academic and student health records and cannot be accessed by faculty, staff, parents or non-CAPS staff without written consent. All services are in accordance with state laws.Padlock

In order to provide effective and up-to-date services, we sometimes consult with colleagues within CAPS about our work with students. Otherwise, information revealed in counseling, even the information that you have made an appointment, is not disclosed to others unless you provide written authorization for that information to be released. The exceptions to this practice are:

  • When a counselor believes you present an imminent danger to yourself or others.
  • When the life or safety of a readily identifiable third person is endangered.
  • When a counselor believes that a child or vulnerable adult is being subjected to abuse, neglect or exploitation.
  • When disclosure is made necessary by legal proceedings.
  • When a client becomes gravely disabled.
  • If you are a minor (under the age of 18).

Clients are encouraged to address any questions or concerns about this important issue with their walk-in counselor or assigned therapist.

Email

Please note that e-mail is not a confidential medium for communication. Because we are concerned about protecting our clients’ privacy and cannot ensure confidentiality of e-mail communication, CAPS does not use e-mail to discuss clients’ clinical issues. In addition, CAPS staff members do not maintain 24 hour access to e-mail accounts and may check e-mail infrequently.  Therefore, we ask that you direct non-appointment related concerns to the confidential voicemail of your therapist, or to our walk-in counselor.

Scheduling Appointments

If you wish to make an appointment or need to change a current one, you may do so by calling the office at (303) 492-6766 and our front office staff will direct you to the appropriate counselor.