Bavelas, J. B., Hutchinson, S., Kenwood, C., & Matheson, D. H.
(1997). Using face-to-face dialogue as a standard for other communication
systems. Canadian Journal of Communication, 22, 5 - 24.
Review by Aaron Dimock (2000)
Bavelas et. al. present an interesting argument. Their main
point is that face-to-face dialogue should be the model by which we evaluate
other forms of communication, such as computer mediated communication.
They break face-to-face into three dimensions: verbal, non-verbal, and
collaborative. They contend that face-to-face communication fills these
three dimensions while other forms of communication can only partially
replicate the communication process. Face-to-face has such an advantage
(allowing for greater collaboration) because it allows for greater information
flow, 100% verbally and non verbally, and immediate feedback, allowing for
optimal collaboration (shared understanding). The article is only
conceptual and does not reference studies the group is planning to prove the
applicability of this model. The authors do present some interesting
recommendations for computer mediated programs.