Online Payments Frequently Asked Questions

1. What information do I need to pay online?
2. Can I use money market or investments accounts?
3. Can I pay if I do not have a bank account with a U.S. financial institution?
4. Can I use a credit card/debit card when paying online?
5. How do I know how much to pay?
6. How do I sign up for the two-payment plan?
7. How do I know if the process worked? Did the payment go through?
8. Can I cancel the payment after I've submitted the payment?
9. I have a financial stop and can’t register; how soon can I register after I have made an online payment?
10. How can my parents view or get a copy of the bill?
11. If I entered my payment on the due date, why was my account assessed late and service charges?
12. Why can't I use the routing number from a deposit slip?
13. What if I have more questions?
14. Back to the payment link page

1. What information do I need to pay online?

Students:

1. Your identikey and password to log on to CUConnect
2. The amount due, which you can see in the bursar billing channel within CUConnect. If you cannot see the bursar billing channel, we have instructions on how to reset your profile; if you still cannot see the bursar billing channel, contact ITS at help@colorado.edu or 303-735-HELP.
3. Your bank routing number, and
4. A conventional checking or savings account number.

Parents, former students::

1. Your student’s name
2. Your student's ID number (SID)
3. The amount due (check with your student)
4. Your bank routing number, and
5. A conventional checking or savings account number.
6. Online Payments

2. Can I use money market or investments accounts?

Money market or investment accounts: check with your financial institution, as checks from these accounts are processed differently than conventional accounts. Your electronic payment may not be accepted, in which case it will be treated as a returned check. We charge a $20 return check fee; in addition, if we do not receive your payment by the deadline, we will assess late and service charges to the student's account.

Going through the payment process (submitting and authorizing) only means that you have attempted to pay. If you enter incorrect bank information, such as mistyped account or routing number, no payment is made, and you are liable for returned check fees from CU and your bank, and late and service charges if we do not receive payment before the deadline.

3. Can I pay if I do not have a bank account with a U.S. financial institution?

No.

4. Can I use a credit card/debit card when paying online?

No.

5. How do I know how much to pay?

Students:

1. Log on to CUConnect
2. Look in the bursar channel. See instructions to set up the bursar channel on the home page of the student portal (CUConnect)

Parents, former students :

1. Ask your student for the current balance amount. Your student has access to this information 24/7 via CUConnect, and can e-mail you the current bill.
2. Call us at 303-492-5381, or toll-free 877-278-6340, or e-mail the Bursar's Office

6. How do I sign up for the two-payment plan?

Students:

1. Log on to CUConnect
2. Click on the financial tab
3. Go to the bursar billing channel
4. Select the two-payment plan link.
5. Read the authorization and then submit.

If you can't see the bursar billing channel on CUConnect, you need to add it to your profile. Follow these instructions to reset the bursar billing channel; if you cannot see the bursar billing channel, contact ITS at 303-735-HELP (4357) or help@colorado.edu

Students have until midnight on the first due date of the fall and spring semester to sign-up.This service is not available for summer terms.

Parents, former students:

Only students can sign-up for this service. Ask your student to sign-up (see instructions above). This service is not available for former students or Continuing Education students.

7. How do I know if the process worked? Did the payment go through?

After verifying that the information is correct, and clicking the “authorize” button:

• You will see a confirmation page with a confirmation number, which you can print. If you don’t see this page, the payment process is not complete.
• You will also receive a confirmation e-mail, if you have entered an e-mail address. This e-mail confirms that there was an attempt to pay.

Going through the payment process (submitting and authorizing) only means that you have attempted to pay. If you enter incorrect bank information, such as mistyped account or routing number, no payment is made, and you are liable for returned check fees from CU and your bank, and late and service charges if we do not receive payment before the deadline.

8. Can I cancel the payment after I've submitted the payment?

No. The Bursar's Office cannot cancel your payment. Contact your bank and request a stop payment. Both your bank and CU will charge a fee. CU charges a $20 a returned check fee.

9. I have a financial stop and can’t register; how soon can I register after I have made an online payment?

Students:

Your financial stop will be automatically lifted when you pay the past due amount on CUConnect, and you can register immediately if there are no other stops on your account.

Parents, former students:

Financial stops are automatically lifted on Tuesdays, Thursdays, and Fridays. If your student needs a financial stop lifted immediately:

• Have the student pay on CUConnect. The financial stop will be lifted automatically and immediately.
• Or, call the Bursar's Office with your confirmation number, and one of our representatives will lift the financial stop.

10. How can my parents view or get a copy of the bill?

Parents cannot view the bill online. To ensure that your parents get the paper bill, go to the PLUS tab at CUConnect and add a billing address.

11. If I entered my payment on the due date, why was my account assessed late and service charges?

Although you entered all required information before midnight, there were errors such as incorrect routing or bank account numbers, and your bank did not make the payment to CU. Whenever your bank rejects a payment, CU will deem the payment a bad check and charge a $20 fee. In addition; if we do not receive your payment by the deadline, we will assess late and service charges to the student's account.

Note: The Bursar's Office will not assess late and services charges if your payment is on time, provided all the information you entered is correct, you pay the total amount due, and your bank makes the payment.

12. Why can't I use the routing number from a deposit slip?

Some banks use internal routing numbers on their routing slips, rather than their assigned routing numbers. If you receive an error about the routing number you entered, contact your financial insitution to obtain the correct number.

13. What if I have more questions?

• Call Student Billing Office at 303-492-5381, toll-free 877-278-6340
• E-mail the Bursar's Office

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