Student Debt Loan Management
Former Students Frequently Asked Questions

1. I'm trying to get transcripts, but there's a stop on my account. What is it for?
2. What's an exit counseling interview and why do I need one?
3. Can I set up a payment arrangement?
4. What if I cannot pay?
5. What if I attended another school or had to leave the semester I'm being charged for at CU?
6. Do you take credit cards?
7. Can you help me with my Stafford loans or PLUS loans?
8. How can I find out how many and what loans I received while at CU?
9. I bounced a check - what should I do?
10. What is CCS?
11. What deferments are available on Federal Perkins loans?
12. How can I update my address?
13. How can I reach you? Do you have an 1-800 number?

1. I'm trying to get transcripts, but there's a stop on my account. What is it for?

You owe money for any of the following:

• Tuition and fees
• Parking tickets
• Library fines
• Wardenburg student health charges
• Federal Perkins loan
• Short-term or long-term loan through CU, or
• You may be required to complete an exit interview because you have a Federal Perkins loan



2. What's an exit counselling interview and why do I need one?

An exit counseling interview is a federal mandated regulation. If you borrowed a Federal Perkins loan and have left school, even for a semester or a time out, you have to complete an exit interview which will provide you with repayment information about your loan.

3. Can I set up a payment arrangement?

   • Yes. If you are not enrolled or intending to enroll for the following semester and have an outstanding balance greater than $200. Generally, your $200 enrollment deposit will cover minor charges on your bill. This is not available if your enrollment deposit was deferred.
   • Stops are not removed when setting up a payment arrangement with SDM and service charges continue to accrue at a rate of 1% per month.
   
   

4. What if I cannot pay?

If you can't pay anything toward your bill, your account will first go to in-house collections. If, after one year, you have not paid or set up a satisfactory payment arrangement, your account will be placed with the State of Colorado Central Collection Service (CCS) in accordance with Colorado law. Your account will then be reported to national credit bureaus as a collection account

Stops are not removed until the balance is paid in full, and service charges continue to accrue at rate of 1 percent per month.

5. What if I attended another school and I am charged for the same semester by CU?

If you're still charged, it is likely that you did not formally withdraw by the deadline published in the registrar's website . Contact the Office of the Registrar for instructions on how to retroactively withdraw; then, petition the Bursar's Office regarding your tuition charges.

6. Do you take credit cards?

No. The cost is too prohibitive at this time. You can pay your tuition account online with your checking or savings account; see our Payment FAQs page for more information.
You can pay your Federal Perkins loan using your checking or savings account and our pay-by-phone service: 303-492-5571.

7. Can you help me with my Stafford loans or PLUS loans?

No. We only handle Federal Perkins loans. For Direct loans such as Stafford Unsubsidized, Stafford Subsidized and PLUS loans, you can call the Direct Loan Servicing Center at 1-800-848-0979.

8. How can I find out how many and what loans I received while at CU?

You can see your loan history online on the  NSLDS Student Access (National Student Loan Data System) site. You can check your loan history for all schools you've attended.

9. I bounced a check - what should I do?

When you are contacted by your bank call SDM and speak with a representative. Not all returned payments are assessed late and service charges. Each case is handled individually. We charge a $20.00 returned check fee.

10. What is CCS?

CCS stands for the state of Colorado Central Collection Service. We place outstanding accounts and loans with CCS after one year.  CCS is a collection agency which reports these accounts to national credit bureaus.

11. What deferments are available on Federal Perkins loans?

In-school, economic hardship, unemployment, and forbearance are the most commonly requested deferments.  Call us to find out how to apply.

12. How can I update my address?

• Former students with past semester debt can update their address via CU PLUS or by e-mailing bursar@colorado.edu.
• Perkins loan borrowers can update addresses via mycampusloan.com.



13. How can I reach you?  Do you have an 800 number? What about e-mail?

• 303-492-5571 (in Denver metro area)
• 1-800-925-9844 (outside Denver metro area)
• e-mail us at bursar@colorado.edu

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