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FAQ's About Billing and Payments
- Why don't you accept credit cards?
- What is CUBill&Pay?
- What is the difference between CUConnect and CUBill&Pay?
- How do I log in to see my bill?
- How do I pay my bill?
- How and when will I know that my payment has been applied to the bill?
- What happens if I make a mistake while making a payment online?
- Can I use money market, investment accounts, or home equity line of credit?
- Do you accept payments from non United Stated bank accounts?
- What is the two-payment plan?
- What is an authorized payer and how do I authorize one?
- How do parents or other authorized payers log in?
- When is tuition due?
- How do I sign up for direct deposit?
- I should be receiving a refund. How and when will I get it?
- What if my authorized payer doesn't have a computer?
- I have a financial stop. Why?
- How do I change my address?
- How do I waive or change my Golden Buffalo Student Health Plan?
- When will I get my enrollment deposit back?
1. Why don't you accept credit cards?
Due to the high cost of merchant fees assessed by credit card companies, the University of Colorado at Boulder does NOT accept credit cards or debit cards for payment of tuition and fees at this time.
2. What is CUBill&Pay?
CUBill&Pay is an electronic billing and payment system for students, parents and/or other authorized users. With CUBill&Pay, students automatically receive an e-mail notification at their colorado.edu e-mail address stating when the official tuition bill is available for viewing and payment. Students can then log on to CUConnect and view their bill. Students can also give parents or other payers access to CUBill&Pay so they also receive an e-mail notification when the official bill is available to view online. This is called "Authorizing Payers". Parents and authorized users log on directly to CUBill&Pay via our website to view the official bill, print it, and/or pay it online in a secure setting.
3. What is the difference between CUConnect and CUBill&Pay?
CUConnect is a portal for students to access billing information (including CUBill&Pay) grades, schedules, and registration. Students get to CUBill&Pay through CUConnect. CUBill&Pay has official monthly billing statements and access to view, print, and pay bills online. Parents as authorized payers can access information on CUBill&Pay. CUBill&Pay does not provide day to day transactions like CUConnect does. If you are a parent or authorized payer, please check with your student for the most recent account activity.
4. How do I log in to see my bill?
Authorized payers and students will be sent an e-mail notification when the bill is available to view online. You can click the link in the e-mail, or students can log on to CUConnect under the financial tab. Parents and other authorized payers MUST directly log on to CUBill&Pay in order to view the bill. Parents and/or other authorized payers must get the login name and password from your student.
After you log in to CUBill&Pay, you can view the billing statement; print a copy of the billing statement; forward the bill to someone as an e-mail attachment; students can sign up authorized payers; set up and store your bank account information; and make an online payment.
IMPORTANT: Check your university e-mail account regularly for all official university communications. Authorized payers and students will receive an e-mail notification alerting them that a new bill is available at the end of each monthly billing cycle. It is the student’s responsibility to check their e-mail and bill to avoid late payments. Additional charges may occur throughout the semester.
5. How do I pay my bill?
For all payment options go to Methods of Payment. Please note: We do not accept debit or credit cards at anytime.
6. How and when will I know that my payment has been applied to the bill?
The quickest way to post a payment to your bill is by making a payment online. Online payments will be posted immediately and a receipt will be issued to you online. If the bank rejects the payment, you will be notified via e-mail. There is a $20 returned transaction fee assessed to the student's account for the following reasons: insufficient funds, account closed, authorization revoked or not given by customer, stopped payment, or uncollected funds. Students can see the payment on CUConnect immediately. Authorized payers can see the payment on the following month’s online statement, or by selecting "Transaction History" in CUBill&Pay. Payments made by mail will be applied to your account on the date we receive them, not the postmark date.
7. What happens if I make a mistake while making a payment online?
If any part of your routing or account information is entered incorrectly, the payment will be rejected by your bank and you will receive an e-mail notification that your payment was unsuccessful and your bill is still due. If the payment is rejected after the due date, the Bursar's Office will consider the payment late and the student's account will be assessed late and service charges. We highly encourage you to double check your account information to verify that everything is correct.
If you make a payment online by mistake, please contact Student Billing at 303-492-5381 or bursar@colorado.edu immediately and we may be able to cancel your payment. The ability to cancel will depend on the timing of your payment and the timing of the end of day bank processing. If we can’t cancel the payment for you, we will ask you to contact your bank. Please be aware that if you put a stop payment with your bank, it is treated as a rejected payment and charged a $20 service fee by the university.
8. Can I use money market, investment accounts, or home equity line of credit to pay my tuition bill?
We can accept these types of payments through the mail or in person, but we do not accept them online. Your online payment may not be accepted, in which case it will be treated as a returned check. We charge a $20 return payment fee. In addition, we assess late and service charges to the student's account if the proper payment is not made by the deadline.
9. Do you accept payments from non United States bank accounts?
We can accept payments from foreign bank accounts by mail or in person only. Please allow an extra 10 business days for timeliness purposes. However, we are unable to accept online payments from foreign bank accounts. Online payments must be directly paid from a U.S. bank account.
For all payment options go to Methods of Payment.
10. What is the two-payment plan?
See two-payment plan for more information.
11. What is an authorized payer and how do I authorize one?
See Authorize Payer.
Please note: Students are NOT REQUIRED to authorize payers; however, it is available to them if they choose to do so. Students are ALWAYS responsible for paying any charges they accumulate through the university.
12. How do parents or other authorized payers log in?
To get access to CUBill&Pay, your student must first authorize you as a payer. S/he must first create a log in name and password to authorize your access to CUBill&Pay. Once your student has done this, you will get an e-mail with a link to CUBill&Pay. Log in using the login name and password (the password will come from your student). You will then be prompted to change your password to whatever you prefer. After logging in, you will be able to set up and store your own profile and account information; review the bill; view any past bills; make a payment; or view any past online payments you have made online on the student's behalf through CUBill&Pay.
13. When is tuition due?
- Students can go to Bursar Billing on CUConnect, then select "View/Print Bill," or
- Authorized payers can login to CUBill&Pay and view the due date on the top of the bill, or
- Check the due date page.
14. How do I sign up for direct deposit?
See direct deposit.
15. I should be receiving a refund. How and when will I get it?
After all tuition and fees are paid, any extra money is refunded to your bank account through direct deposit. At the beginning of each semester, the refunds are deposited into your bank account on or around the Friday before classes start. Please keep in mind that refunds are run every week night for current students, so if there are later charges on your account, it is the student's responsibility to pay those additional charges.
For more information see refunds.
To sign up for direct deposit, please visit CUConnect and click on the Financial tab.
16. What if my authorized payer doesn't have a computer?
The Student Billing department is willing to help you and your authorized payer come up with strategies to making your payment process as easy as possible. Please give us a call if this is an issue: (303) 492-5381.
You can always print a PDF version of the bill through CUBill&Pay and mail your payment (postmarks are not honored). Click on the PDF logo on the right hand corner of your bill to download and print. You can also forward copies of your bills to parents/other payers. You have access to your online statements the 12 previous months.
17. I have a financial stop. Why?
A financial stop is placed on a student's account when the bill has a past due balance. The stop will prevent you from registering for classes, obtaining transcripts, or receiving your diploma. Pay your past due amount on CUConnect and the financial stop will be automatically lifted so you can register immediately. If your stop is not lifted, contact the Bursar's Office.
18. How do I change my address?
- Log on to CUConnect, click the "Welcome" tab, and click the "View/Update Your Addresses " link , or
- E-mail address@colorado.edu from your colorado.edu address, include your old address, new address and your SID,or
- Go to the Office of the Registrar (Regent 105) with your picture ID card.
19. How do I waive or change my Golden Buffalo Student Health Plan?
- Log on to CUConnect and go to the student health plans window under the financial tab, or
- Complete the insurance form you received in your insurance packet, or
- Go to Wardenburg Health Center and complete a waiver form.
- More information is on the health insurance web site.
20. When will I get my enrollment deposit back?
Graduating students enrollment deposit refunds are deposited directly into your bank account eight weeks after the date of commencement (less any outstanding charges). Be sure to sign up for direct deposit and enter your bank account information as soon as possible to avoid delay. Go to the financial tab on CUConnect.
Withdrawn students enrollment deposit refunds (if applicable) are deposited directly into your bank account approximately four weeks after your withdrawal date.
| General Info | Login | First-time Users | Set Up An Authorized Payer | FAQ's | Troubleshooting | Notifications |
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