OVERVIEW LOGIN FIRST-TIME USERS SET UP AN AUTHORIZED PAYER FAQs TROUBLESHOOTING NOTIFICATIONS
FAQ's About Billing and Payments...
- What is CUBill&Pay?
- How do I log in to see my bill?
- How do parents or other authorized payers log in?
- How do I authorize a payer?
- What is the difference between CUConnect and CUBill&Pay?
- Why doesn't the Bursar's Office send paper bills anymore?
- What are the advantages of using an online billing system?
- How do I pay my bill?
- Do you accept payments from non United States bank accounts?
- What happens if I make a mistake when I enter my bank account information online?
- How and when will I know that my payment has been applied to the bill?
- I should be receiving a refund. How and when will I get it?
- How can I stop an internet payment if I made a mistake?
- How does CUBill&Pay affect a student who is sponsored by a Third Party sponsor?
1. What is CUBill&Pay?
CUBill&Pay is an electronic billing and payment system for students, parents and/or other authorized users. With CUBill&Pay, students automatically receive an e-mail notification at their colorado.edu e-mail address stating when the official tuition bill is available on CUConnect. Students can then log on to CUConnect and view their bill. Students can also give parents or other payers access to CUBill&Pay so they also receive an e-mail notification when the official bill is available to view online. Parents and authorized users log on directly to CUBill&Pay via our website to view the official bill, print it, and/or pay it online in a secure setting.
2. How do I log in to see my bill?
Authorized payers and students will be sent an e-mail notification when the bill is available to view online. You can click the link on the e-mail, or students can log on to CUBill&Pay through CUConnect under the financial tab. Parents and other authorized payers MUST directly log on to CUBill&Pay in order to view the bill. Parents and/or other authorized payers must make sure to get your password from your student.
After you log in to CUBill&Pay, you can view the billing statement; print a copy of the billing statement; forward the bill to someone as an e-mail attachment; students can sign up authorized payers; set up and store your bank account information; and make an online payment.IMPORTANT: Check your university e-mail account regularly for all official university communications.
3. How do parents or other authorized payers log-in?
To get access to CUBill&Pay, your student must first set you up as an authorized payer in CUConnect under the financial tab. S/he must first create a log in name and password to authorize your access to CUBill&Pay. Once your student has done this, you will get an e-mail with a link to CUBill&Pay. Log in using the login name and password (the password will come from your student). You will then be prompted to change your password to whatever you prefer. After logging in, you will be able set up and store your own profile and account information; review the bill; view any past bills; make a payment; or view any past online payments you have made on the student's behalf on CUBill&Pay.
4. How do I authorize a payer?
ONLY students can authorize parent(s) or other payers (up to five people) to have access to the official tuition and fee bill online. Authorized payers will receive an e-mail notification when the bill is available and will be able to view, print, and pay your statement online at CUBill&Pay. Student give parents and others authorization through CUConnect under the financial tab. To begin the process follow these instructions.
5. What is the difference between CUConnect and CUBill&Pay?
It's pretty simple: CUConnect is for students only and has the most recent account activity. Students get to CUBill&Pay through CUConnect.
CUBill&Pay is for parents and/or other authorized payers and has official monthly billing statements.
Parents and/or other authorized payers can log on to CUBill&Pay to view, print or pay the tuition bill. CUBill&Pay does not provide day to day transactions like CUConnect does. If you are a parent and/or authorized payer, please make sure to check in with your student for the most current billing information.
Please note: Students DO NOT have to give anyone access to CUBill&Pay if they do not wish; however, it is available to them if they choose to do so. Students are ALWAYS held responsible for any charges they accumulate through the university. Just because someone has been "authorized" to pay does not mean they are responsible for the bill.
6. Why doesn't the Bursar's Office send paper bills anymore?
The Bursar's Office believes in being environmentally responsible and in striving to make paying your tuition payment process as easy as possible. Paying tuition, as well as many other processes at the University of Colorado at Boulder, have been streamlined to make your CU experience even better. Many offices are now "paperless" or electronic, including applying for admissions, applying and accepting financial aid, and processing student refunds via direct deposit.
Although we have made these efforts to cut down on paper and make the billing process smoother, we realize that it will take some getting used to. You can always print a PDF version of the bill through CUBill&Pay and mail your payment (postmarks are not honored). Just click on the PDF logo on the right hand corner of your bill to download and print. You can also forward copies of your bills to parents/other payers. You have access to your online statements for up to the previous 12 months.
7. What are the advantages of using an online billing system?
- Saves money: no need to write a check, use an envelope, buy postage stamps, or express mail your payment
- Saves time: no more waiting for the bill in the mail or in line to make a payment and you can pay up until midnight Mountain Time on the due date and your payment will be on time
- Environmentally responsible
- Online access24 hours a day, every day
- Simple, easy-to-read online statements
- Private and secure
- Greater flexibility: the Bursar's Office will be able to speak to whomever you authorize about your billing information.
- Available world-wide via the Internet
- Easy access for parents or other authorized payers (up to five) to make an e-check payment
- Billing statements can be sent to parents or others as an e-mail attachment
- Copies of the online statement easily printed
- Any stops lifted immediately upon payment of past due balance
8. How do I pay my bill?
For all payment options go to Methods of Payment.
Please note: We do not accept debit or credit cards at anytime.
9. Do you accept payments from non United States bank accounts?
No, we are unable to accept payments from foreign bank accounts. Online payments must be directly paid from a U.S. bank account. We can accept payments from foreign bank accounts by mail or in person. Please allow an extra 10 business days for timeliness purposes.
For all payment options go to Methods of Payment.
10. What happens if I make a mistake when I enter my bank account information online?
If any information is entered incorrectly, the payment will be rejected by your bank and you will receive an e-mail notification that your payment was unsuccessful and your bill is still due. If the payment is rejected after the due date, the Bursar's Office will consider the payment late and the student's account will be assessed late and service charges. We highly encourage you to double check your account information to make sure everything is correct.
11. How and when will I know that my payment has been applied to the bill?
Payments will be posted immediately and an online receipt will be issued to you at the time of entry. If the bank rejects the payment, you will be notified via e-mail. There is a $20 returned transaction fee assessed to the student's account for the following reasons: insufficient funds, account closed, authorization revoked by customer, payment stopped or stop payment, uncollected funds, or customer advises not authorized.
12. I should be receiving a refund. How and when will I get it?
After all tuition and fees are paid, any extra money will be refunded to your bank account through direct deposit. Please keep in mind that refunds are run every week night for current students, so if there are later charges on your account, it is the student's responsibility to pay those additional charges.
For more information see refunds.
To sign up for direct deposit, please visit CUConnect and click on the Financial tab.
13. How can I stop an internet payment if I made a mistake?
If you make a payment online by mistake, please contact Student Billing at 303-492-5381 or bursar@colorado.edu immediately and we may be able to cancel your payment. The ability to cancel will depend on the timing of your payment and the timing of the end of day bank processing. If we can’t cancel the payment for you, we will ask you to contact your bank. Please be aware that if you put a stop payment with your bank, it is treated as a rejected payment and charged a $20 service fee by the university.
14. How does CUBill&Pay affect a student who is sponsored by a Third Party sponsor?
See http://www.colorado.edu/bursar/faq/3rdpartyfaqstd.html#5
