Once we process your required credentials, it may be determined that your transcript is either incomplete (not all grade levels are on the transcript) or it is not official. Please request that an official transcript be sent from your school. We can only accept transcripts as official if they are received directly from your school or issuing institution. If you submit a required credential electronically, please give us at least two weeks to receive, process and update your checklist. If you submit a required credential by mail, please give us at least four weeks to receive, process and update your checklist.