Customer Survey:  Have an idea about how we can do better?

Here's an easy way to let us know, because we care about what you think.

Please let us know the type of service you received from our office. Submit by clicking the Send button at the bottom of the form. Thank you. Your feedback helps us improve our services.

Date of your visit: Are you a: Who in our office served you? Please give us their name, if possible. Mo/Day/Year Please select Current Student Prospective Student Former Student Parent/Family member Faculty/Staff Other

The purpose of your visit was for:  (Check all that apply) Stafford Loan PLUS Loan   Short-term loan Perkins Loan Grants Checking status of application Scholarships Student Employment Professional Judgment Reasonable Academic Progress (RAP) Alternative Loan Withdrawing General Financial Aid Questions Study Abroad Continuing Education Veteran's Benefits Other

Please use the scale below to rate your satisfaction with our service:   Excellent Good Fair Poor Promptness of service Was the staff person:    Courteous?    Knowledgeable?    Sensitive to your situation?
Is this a return visit for the same problem?	Yes	No
Were your questions answered clearly and correctly?	Yes	No
Was your situation resolved?	Yes	No
If no, please explain:
If we could improve on one thing, what should it be?
Additional comments
So that we may follow up regarding any specific questions or problems you have, we encourage you to give us the following information:
Name:  Student ID: Phone: E-mail Address:	Address:

We truly appreciate your feedback; it's valuable information for our ongoing effort to improve our customer service.