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The information below describes what you can expect in terms of customer service when you contact ITS for help.
ITS strives to provide a level of service that meets or exceeds our customers' expectations. Toward this end, ITS is structured around a tiered-support model that defines each ITS employee's support role. The ITS Four-Tiered Support Model not only provides internal structure but also helps ensure proper escalation of customer support issues and consistent service.
As a customer, you can expect the following when you contact ITS for help. Click on any of the help center links below for a description of customer expectations:
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