ITS Support — Desktop Support (BugBusters)

Overview

ITS provides no-cost on-site and walk-in software support for laptop and desktop workstations to CU-Boulder affiliates.

Walk-In

ITS offers desktop support for laptops and desktops to all campus affiliates on a first-come, first-served basis at our walk-in center.

• Walk-in Hours
  • Telecommunications Center, room 119.
    • 10 a.m. - 4 p.m., Monday through Friday, with extended hours at the beginning of each Fall and Spring Semester.
      • Summer Hours: 9:30 a.m. - 3:30 p.m., Monday through Friday
  • Norlin Information Commons
    • 1 - 8 p.m., Monday through Thursday
    • 1 - 4 p.m., Fridays
    • Closed on Saturdays
    • 2 - 5 p.m., Sundays
    • Cell phone with text capabilities required.
• What to bring and what to leave at home or in your office
  • Bring your BuffOne Card to sign in
  • Customers with desktops do not need to bring peripherals (keyboard, monitor, mouse) in order to receive assistance.
  • Customers with laptop computers should bring their CD-ROM drive and power supply.

Note: BugBusters guarantee one hour of service to your machine. After one hour, if the facility is busy, you will be asked to bring your machine back at another time.

Make An Appointment

Desktop Support BugBusters can make an on-site help call to any faculty or staff member's on-campus office.

• Click here to learn how to make an appointment.

Get Help

IT Service Center
303-735-HELP (303-735-4357)
help@colorado.edu