| |
Effective:
July 1, 2009
- June 30, 2010
If you are looking for ITS's
recommended hardware and software for purchasing a new computer,
click here. If you plan on bringing
an existing computer to CU-Boulder, please consult the list below:
This
list of software and hardware (below) is used by IT Service Center
personnel to guide their responses to support requests.* The standards
preserve and maximize the usability and supportability of
the hardware and software that is already widely used on campus, while
enabling ITS to provide users with quality, cost-effective service. The
standards are not mandatory. However, adhering to them will ensure that
customers have a known source of support at the IT Service Center, and
will improve interoperability of various hardware platforms and software
versions, to the extent that other campus users also adhere to the standards.
This list is intended to be a "living" list; it will be under
review continuously. Comments are always welcome; contact Herb.Wilson@Colorado.EDU.
More . . . about how and why
these standards were established.
* Additional Notes:
- Hardware manufactured by unknown vendors will be judged on a case-by
case basis for supportability.
- Service Center personnel will not open the case on any laptop to
install peripherals or memory due to warranty restrictions, however,
you may be referred to PC Maintenance (ITS's
on-campus Apple, HP, and Dell Warranty facility) or another vendor
to have these services performed at your expense.
- ITS will not support any prereleases of software (i.e., no alpha or
beta releases).
- The list of supported software may increase during the course of a
single academic year, but no applications will be phased out mid-year.
- If a vendor drops support for software, ITS will continue to support
that product with an upgrade option that may incurred a cost to the
end user.
- ITS core experts still support all software offered by Site Licensing
that does not appear on this list. Check our list of site
licensed software.
Hardware
The specifications below detail the minimum hardware requirements to
receive support from the IT Service Center and Desktop Support (BugBusters):
- PC Hardware Minimum
- PC Desktop:
- Intel Pentium 4 3.0 GHz or newer
- Intel Celeron D 2.4 GHz or newer
- PC Laptop:
- Mobile Intel Pentium 4 1.6 GHz or newer
- Intel Celeron M 1.6 GHz or newer
- Both: 1 GB of RAM
- Mac Hardware Minimum
- Mac Desktop
- 1.6 GHz or Faster G5 Tower and iMac or newer
- Mac Laptop
- 1.2 GHz G4 iBook or newer (laptop)
- Both: 1 GB of RAM
Software
The specifications below detail the minimum software version
that is required to receive support from the IT Service Center and Desktop
Support (BugBusters):
Type of Software
Office
Word Processors
Spreadsheets
Presentation
|
- MS
Office 2003 and above (Windows)
- Microsoft Mainstream Support for Office
2003 ends April 14, 2009, at which time Extended Support
will begin for 60 months. Extended support will include Security
update support at no additional cost. Click here to read
more.
- MS
Office Suite 2004 and above (Mac)
|
| Browsers |
|
| E-mail Readers |
|
| Utilities |
|
| Desktop Virtualization Tools |
- VMware Fusion
- Microsoft VirtualPC
|
| Remote Access |
|
| Middleware |
- Brio-Query
- Oracle 10g
and above
|
Unix Operating
Systems (OS) |
- Solaris (for fee)
- Redhat Linux (for fee)
- FreeBSD (for fee)
|
| Server OS |
|
| Desktop OS |
- Windows XP
Professional SP3 and above
- Microsoft Mainstream Support for Windows
XP ends April 14, 2009, at which time Extended Support will
begin for 60 months. Extended support will include Security
update support at no additional cost
- Mac OS
10.4.11 and above
|
| Multimedia Tools |
|
Smartphone
The specifications below detail smartphone operating system requirements
to receive support. Support includes the configuration of Microsoft Exchange,
CULink, and UCB wireless on smartphones.
- Windows Mobile 5 and above
- Apple iPhone, firmware 2.x
- Palm OS
|
|
|
