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Overview
This document covers:
Known Issues
Safari 4 is not supported for use with CULearn as of August 2009
Empty Grade Book Frame
- Description: Grade book shows an empty, blank frame although the frame was previously visible.
Impact: Instructor cannot view or work with grade book.
- Workaround: Clear the browser cache and saved personal data and then log back in to CULearn. To learn how to clear your browser cache or personal data, go to: http://www.colorado.edu/its/docs/web/cache.html or call the IT Service Center at 5-HELP for assistance.
- Last Update: August 2009
Assignment Grade Form Not Visible
- Description: Grade form associated with an assignment is not visible to students until after they submit their assignment.
Impact: Students are not able to view the grade form that states the expectations of the assignment prior to submitting the assignment.
- Workaround: Faculty will need to communicate these expectations in a separate file or other format as it cannot be viewed in the assignment tool prior to a student submission.
- Resolution: Blackboard is aware of this issue and working on a solution.
- Last Update: August 2009
CULearn Sluggishness
- Description: CULearn may run slowly at times.
- Impact: It takes you longer to complete any task on CULearn during these times.
- Workaround: Because some slowness with CULearn can be do to factors on a user's computer. Examples include having multiple versions of Java loaded on your computer, having a slow network connection, using an unsupported browser or version of Java. Run the browser check tool and follow the onscreen information to resolve the issues identified. Be sure to scroll down to the bottom of the report provided when you do the browser check.
- Other slowness can be caused by factors on the CULearn service. ITS is monitoring the performance of the CULearn service and taking steps to remedy performance problems. Please report any slowness you encounter to our 5-HELP call center or at help@colorado.edu. Please provide as many details you can about when the slowness occurred and what computer system, and browser version and java version if possible.
- Resolution: Blackboard has been informed of this issue and ITS is working with them to determine how to address performance issues as they arise.
- Last Update: August 2009
Tips & Tricks
Grades Don't Appear
- Description: In some situations, grades uploaded from a .csv file do not appear in the CULearn grade book.
- Impact: Instructors and students can't view grades.
- Resolution: One cause for this situation is that the default behavior of CULearn is to not display new columns of data. Select "View All" columns in the grade book to view recently updated columns.
- Last Update: August 2009
Grade Upload Error
- Description: In some situations, when grades are uploaded into the grade book via a .csv file, CULearn returns an error message.
- Impact: The .csv file fails to upload and therefore the grades are not inserted into the grade book.
- Resolution:
- Download a .csv file from the grade book. Let's call this File B.
- Let's call the file that didn't upload properly, File A.
- Copy the columns of grades you want to include in the CULearn grade book from your File A into File B
- Upload File B into your grade book. Instructions on uploading files into the grade book.
- Last Update: August 2009
TA Grade Book Export
- Description: TAs do not have the "Export to Spreadsheet" button in the grade book.
- Impact: TAs do not have the ability to export the grade book.
- Workaround: Instructor of record needs to request that the TA be given full instructor permissions (documentation incorrectly says TAs should have same privileges as instructors).
- Last Update: August 2009
Getting Help
IT Service Center
303-735-HELP (5-4357 from an on-campus phone)
help@colorado.edu
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