ITS Home >> About ITS >> Quality of Service

Information Technology Services strives to provide a level of service that meets or exceeds our customers expectations. As evidence of our progress towards that goal, we offer the following indicators as evidence.

Quality of Service Indicators:

• Customer Satisfaction Statistics
  • 2008 | Archive
• Support Model Process Results
  • 2008 | Archive
• Networking/Telecommunications Specific Process Results
  • 2008 | Archive
• ITSC Call Center Results
  • 2008 | Archive
• BugBuster Scheduling Call Center Results
  • Archive
• Operator Services Call Center Results
  • 2008 | Archive

Archives:

Customer Satisfaction Statistics

• 2007
• 2006
• 2005
• 2004
• 2003
• 2002
• 2001

Support Model Process Results

• 2007
• 2006
• 2005
• 2004
• 2003
• 2002
• 2001

Networking/Telecommunications Specific Process Results

• 2007
• 2006
• 2005
• 2004
• 2003
• 2002
• 2001
• 2000
• 1999
• 1998
• 1997
• 1996
• 1995

ITSC Call Center Results

• 2007
• 2006
• 2005
• 2004
• 2003
• 2002
• 2001
• 2000
• 1999

BugBuster Scheduling Call Center Results

• 2006
• 2005
• 2004
• 2003
• 2002
• 2001
• 2000
• 1999

Operator Services Call Center Results

• 2007
• 2006
• 2005
• 2004
• 2003
• 2002
• 2001
• 2000
• 1999
• 1998
• 1997
• 1996